Administrative Coordinator

Summary:

Essential Duties & Responsibilities:

• Answer office toll-free information line with proper telephone etiquette; must sound professional, credible, pleasant, and sincere.
• Answer all email inquiries professionally and with accurate grammar.
• Help process all independent tour sales.
• Assist with documentation of new employees and uniform distribution.
• Create pre-season employment training and support materials.
• Maintain confidential and sensitive files.
• Ensure office equipment is in working order. Trouble shoot equipment problems and schedule service calls for equipment, as needed.
• Follow current office filing system and maintain a clean, organized office.
• Provide clerical support to managers as needed.
• Answer guest’s questions about Southeast Alaska, and Allen Marine Tours. Knowledge of Juneau is preferred but not required.
• Safely and responsibly drive company van to and from location.
• Provide guests with an entertaining and informative narrative before and after their tour.
• Periodically running various errands such as going to the post office, bank, and refilling gas tanks.
• All team members share the daily responsibility of maintaining and cleaning the office and shuttle vehicles.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.
• Other duties as assigned.

Minimum Qualifications:

• Availability to work entire season without interruption and be available to attend the 40-hour pre-season training program is preferred.
• Previous office or customer service experience
• Must be able to demonstrate accurate and efficient computer skills in Microsoft Word, Excel, and Outlook.
• Must be able to be present at the assigned work area for the duration of your shift.
• An acceptable driving record.
• Must be willing and able to drive a 10-15 passenger vehicle to drive guests from downtown Juneau to our dock in Auke Bay
• Must be drug free (Coast Guard pre-employment and random drug testing is required).

• Previous experience in the visitor industry and/or a related industry.
• Minimum 2 years U.S. driving experience with a current valid driver’s license and acceptable driving record.
• High School Diploma or equivalent.

Traits and Characteristics:

• Ability to maintain positive attitude in high stress & fast paced environment
• Must have the ability to work independently & in a team-oriented environment.
• Job requires a strong multi-tasker with highly developed communication & organizational skills.
• Strong record of being organized, dependable and punctual

Work Environment:

Physical Demands: