Administrative Support Specialist
Location: Bloomington, MN
Hours: Full-time; M-F; 8:00 AM – 5:00 PM
In this position you will provide support to the Managed IT department by providing day-to-day administrative and operations tasks. Position requires an organized, detail-oriented, proactive person who enjoys providing support to a diverse team of individuals. Our company has a history of developing long-lasting relationships with our clients, and this role is key to the development and maintenance of these important relationships. DTS is an Equal Opportunity Employer.
Duties include:
- Order processing and fulfillment, including data input, record keeping and filing
- Answer phones and assist with client requests
- Provide system reports to assist with client reviews
- Audit and invoice ticket/support charges
- Complete monthly subscription audits
- Track and manage warranty expirations and support renewals
- Maintain multiple software databases to ensure accuracy
- Complete monthly billing by auditing client asset inventory and invoicing contracts
- Provide general administrative support to the IT department
- Participate in regular team meetings as needed
- Complete assigned tasks within timeframes, working independently and as a team
- Provide a high-level of customer satisfaction by maintaining a professional and courteous attitude when responding to customer requests
Qualifications:
- BA/BS degree or equivalent 2-4 years related experience
- Excellent oral and written communication skills
- Strong attention to detail
- Ability to work independently and multi-task
- Outgoing and positive attitude
- Proficient with Microsoft Office Suite
- Excellent phone skills
Requirements:
- Ability to sit and stand for extended periods of time
- Ability to lift and carry 10-20 pounds
- Constant use of computer including keyboard and mouse
- Typing 40 WPM +
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person