Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. We are excited to be a part of the Vineyard community managing Bella's grocery store.

A Lee’s Marketplace Assistant Bakery Manager is responsible for supporting the Bakery Manager in the daily operations of the bakery department, ensuring the production and presentation of high-quality baked goods. This role involves assisting with staff supervision, inventory management, production planning, product display, and maintaining a clean and organized work environment. The Assistant Bakery Manager will also play a key role in customer service, ensuring that customers receive excellent service and that products meet the store’s standards for freshness, quality, and presentation

Primary Position Duties:

• Helps with the production, development, preparation, and maintenance of Bakery items.
• in accordance with recipes and consistent quality standards. Oversees daily bakery operations, including production schedules and workflow.
• Assists with maintaining inventory levels, ordering supplies as needed to prevent shortages.
• Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
• Assists with the training and supervision of the bakery staff, fostering a positive team environment.
• Learn about, and educate customers about, Lee’s Marketplace bakery products and services.
• Helps maintain training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Maintains, processes, and completes orders through digital and in person order processing.
• Monitor sales and profitability, implementing strategies to increase revenue.
• Assists in the management of budgets and control costs, including labor and ingredient expenses.
• Other responsibilities as needed.

Guest Service:

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website.

Product Handling:

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by watching for quality in production, rotating stock and checking expiration dates.
• Unloading deliveries and organizing stock rooms as needed. Checking all incoming items for quality and expiration dates.
• Ensure that all perishable items are stored at the correct temperature and dry ingredients are stored in a cool, dry place to prevent spoilage.
• Maintain an accurate inventory of baking supplies and ingredients. Use a first-in, first-out (FIFO) system to reduce waste and ensure older ingredients are used first.
• Ensure that all recipes are followed accurately to maintain product consistency and quality.
• Ensure that baked goods are packaged appropriately to maintain freshness and comply with food safety regulations. This includes using proper containers or wrapping materials to prevent contamination.
• Ensure that items are correctly labeled with pricing, ingredients, allergen information, and expiration dates.
• Helps to oversee the display of baked goods in the store, ensuring products are neatly arranged and rotated regularly for maximum freshness and appeal.
• Minimize product waste by tracking production quantities against sales. Adjust production amounts based on demand to avoid excess unsold goods.
• Ensure that any waste, such as stale bread or dough scraps, is disposed of properly or recycled according to store policies.

Cleanliness and Safety:

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Ensure that all products, particularly those containing dairy or cream, are stored at the proper temperatures to prevent spoilage.
• Oversee hygiene practices for all bakery staff, including regular hand washing, use of gloves, and proper sanitation of equipment.
• Ensure that products containing common allergens (e.g., nuts, dairy, gluten) are handled and labeled appropriately to avoid cross-contamination.
• Report any safety hazards or equipment issues to Store Director.
• Responsible for accident reporting for team members as well as guest accidents in a timely manner.
• Adhere to all food safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department.

Cash Handling (if applicable):

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration:

• Work cooperatively with team members to achieve store goals.
• Encourage all team members to reach the highest level of teamwork and guest service at all times. Communicate and support the Lee’s MarketPlace Mission statement and Core Values
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, production environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store, and company meetings as required contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Maintain good order and productivity through appropriate coaching and proper documentation of these procedures. Maintain consistency with coaching procedures among team members.
• Ensure that Team Member evaluations are done in a timely manner, and follow company policies and procedures for raises and promotions. Conduct performance evaluations and provide feedback to encourage professional growth.
• Be a professional example for all team members to follow.

Position Requirements:

• Experience: 2+ years retail scratch baking experience prefered
• Age Requirement: 18yrs+
• Food Handlers Permit Required

Availability:

• Flexible availability, including evenings, weekends, and holidays.

• Commercial Mixers
• Pallet jack
• Wheeler
• Trash compactor
• Oven
• Fryers
• Slicers/knives
• Wrapping machine
• Scales
• Sheeters
• Trays, pans, racks,
• Tempering tools
• Temperature-controlled rooms
• Computers
• Phones
• Any other items seen fit for position

• Any other items seen fit for role

Education or Skills:

• High school diploma or equivalent (preferred).
• Previous experience in retail or guest service (preferred).
• Previous food service experience (Preferred).
• Previous leadership experience (Preferred).

Skills and Abilities:

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Strong leadership abilities, with experience in training and developing staff.
• Proven ability to motivate and inspire a team to achieve goals.
• Strong analytical and decision-making skills to address operational challenges.
• Ability to implement solutions quickly and effectively.
• Strong organizational and multitasking abilities to manage various store operations simultaneously.
• Ability to learn new technology quickly.
• Ability to work in a fast-paced environment.
• Ability to handle customer inquiries and complaints effectively.
• Strong math skills.
• Ability to read and follow instructions.
• Good verbal communication skills