Major/Essential Functions

Patient Registration Oversight
Lead the institution’s registration workforce.
Support training, coaching, and onboarding efforts for operational leaders and staff related to process redesign and performance improvement.
Operational Strategy & Execution
Assist in capacity-building initiatives to help departments sustain improvements and build leadership strength.
Operationalize strategic priorities across departments to ensure consistent execution of clinic administrative workflows and operational standards.
Support leadership with the implementation of initiatives aimed at improving access, patient throughput, and administrative efficiency.
Process Improvement & Standardization
Lead or support process improvement efforts across clinical departments, identifying opportunities for standardization, automation, and service enhancement.
Contribute to the development of SOPs, playbooks, and improvement tools that help reduce variation in clinic operations.
Performance Monitoring & Reporting
Monitor operational metrics (e.g., scheduling utilization, registration accuracy, cycle times) to identify trends and areas for improvement.
Develop and maintain dashboards, summary reports, and operational tools to support decision-making at the department and system level.
Departmental Collaboration
Partner with department administrators, clinic leaders, and front-line staff to identify workflow bottlenecks and provide support for resolution.
Facilitate knowledge sharing across departments and promote adoption of shared standards and best practices.
Technology Enablement
Work with IT, EHR, and operational support teams to enhance the use of scheduling, registration, and patient access systems.
Participate in system rollouts, enhancements, and data integrity efforts tied to operational improvement goals.

Communication and Reporting:
Maintaining clear communication channels between the Managing Director and the team, preparing reports on performance, and providing feedback.

Team Management:
Leading, mentoring, and motivating teams, delegating tasks, providing guidance, and conducting performance reviews.

Occasional Duties

Successful completion of assigned duties.

Required Qualifications

Bachelor's degree in a related field plus six years of progressively responsible management experience OR a combination of education and/or years of progressively responsible management experience to equal a minimum of 10 years.

Preferred Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field required, Master’s preferred.
• At least 7years of experience in healthcare operations, including 3+ years in a leadership or improvement-focused role.
• Familiarity with clinic workflows, front-end operations, and patient access strategies.
• Demonstrated experience in performance improvement, Lean, or Six Sigma environments preferred.

Required Attachments

Cover Letter, Resume / CV

Optional Attachments

Professional/Personal Reference, Professional License/Certification, Recommendation/Referral, Other Documents Supporting Qualifications

Benefits

TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:
Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
Paid Time Off – Including holidays, vacation, sick leave and more
Retirement Plans
Wellness Programs
Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Monthly

Pay Grade Minimum

5298.75

Pay Grade Maximum

14571.56

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Travel Required

Up to 25%

Shift

Day

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.