Bilingual Customer Service Representative (English/Spanish) - Day Shift

Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada.

**This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting.**

NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as:

• the cost and access to healthcare,
• the impact of higher education on the labor force,
• and many other topics that inform social policy.

The ideal candidate for this role:

• has good communication skills and basic computer knowledge,
• enjoys speaking with people from diverse backgrounds and professions,
• is looking for a flexible part-time working schedule, and 
• is available to work weekday mornings and some afternoons.

RESPONSIBILITIES:

• Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
• Clarify  answers and record verbatim responses when necessary.
• Maintain neutral and objective communication with respondents.
• Follow procedures for reporting project-related problems that may require help desk assistance or policy decisions.

• Must be able to read, speak, and write fluently in English and Spanish.
• Knowledge of Windows, such as sending email or opening and using a web browser to search for information.
• Ability to sit and use a telephone headset, dial phone numbers, use a computer keyboard, and read a script off a standard-size computer monitor for up to four hours continuously.
• Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
• At least 18 years of age.
• Legally authorized to work in the United States.

The pay for this position will be $18.25 per hour, which is based on geographic location.

This position is classified as intermittent. Intermittent staff are eligible for the following benefits:

• 403(b) Retirement Plan
• Paid sick leave
• Paid holidays
• Paid orientation and training
• Free counseling and referrals through NORC’s Employee Assistance Program (EAP)
• Discount programs – like travel and electronics

NORC’s Approach to Equity and Transparency 

Pay and benefits transparency helps to reduce wage gaps. As part of our commitment to pay equity and salary transparency, NORC includes a salary range for each job opening along with information about eligible benefit offerings. At NORC, we take a comprehensive approach to setting salary ranges and reviewing raises and promotions, which is overseen by a formal Salary Review Committee (SRC).

NORC at the University of Chicago is an objective, non-partisan research institution that delivers reliable data and rigorous analysis to guide critical programmatic, business, and policy decisions. Since 1941, NORC has conducted groundbreaking studies, created and applied innovative methods and tools, and advanced principles of scientific integrity and collaboration.

NORC is an equal opportunity employer. NORC evaluates qualified applicants without regard to race, color, religion, sex, gender, national origin, disability, status as a protected veteran, sexual orientation, and other legally protected characteristics.