The Client Success Partner (CSP) is responsible for managing and growing existing clients and empowering these clients to maximize Evention's automated accounting solutions. The CSP will cultivate client relationships through effective onboarding, enabling them to be successful with Evention’s solutions, manage client health and manage churn, and identify opportunities for expansion opportunities for the business development organization.
Tasks include, but are not limited to:
- Onboarding and managing client accounts to promote customer success and growth
- Monitoring of the implementation progress for clients and removing roadblocks, assuring a smooth implementation process
- Demonstrating client value and ensuring product usage rate (PUR) through knowledge of services and value proposition
- Collaborating with Evention's Client Success Team to communicate when existing Evention users may require extra attention
- Handling client service renewals, assisting with collections of outstanding client receivables, and negotiating terms of ongoing customer relationship
- Problem solving client challenges and assisting in solutions to build trust and create a great client experience
- Proactive customer communication and management to align with Evention core values and reduce churn
- Cultivating relationships through calls, meetings, client visits, and supporting marketing with digital sales campaigns
- Identifying potential references and collaborating with Marketing to promote Evention expansion
- Adapting to new technology and encompassing high-level organization skills
- Performing outstanding verbal and written communication skills
- Attending conferences applicable to target verticals
- Regular onsite visits to client locations
Evention LLC offers benefits inclusive of medical and dental coverage, a 401k plan with matching, a commuter benefits plan, life insurance, vision insurance, and a bonus plan.
Salary Range: $55,000 - $70,000
***This is an exempt and in-office role in Chicago with a hybrid setting – remote candidates will not be considered. Must be legally authorized to work for any employer in the United States – Evention does not sponsor.