Community Resource Coordinator

Description

Promptcare is seeking a compassionate and driven Community Resource Coordinator (CRC) to join our team, supporting individuals living with bleeding disorders. This role is essential in building strong relationships with patients, promoting therapy adherence, and ensuring access to vital resources and support services. The CRC will serve as a key liaison between patients, nonprofit partners, and internal teams, helping to improve patient outcomes and satisfaction. Join a supportive, mission-driven team where you can make a meaningful impact in the lives of patients and families while enjoying opportunities for professional growth and community involvement. To learn more about our company, visit us at PromptCare In-home Respiratory and Infusion 

Job Type: Full-time, 40hrs per week, Monday-Friday, hybrid. 

Location: You must reside in the Central or Eastern time zone. 

Requirements

• High School Diploma or equivalent required
• 2–5 years of experience in a healthcare setting preferred
• Familiarity with national and local bleeding disorder chapters and available assistance programs is a plus
• Strong event planning skills, including the ability to manage logistics, budgets, and timelines
• Experience coordinating with clients, vendors, and cross-functional teams
• Critical thinking skills and a solid understanding of social services, as well as public and commercial health insurance
• Demonstrated commitment to providing excellent customer service
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Exceptional communication and interpersonal skills
• Valid driver’s license and auto insurance required
• Willingness to travel up to 20% of the time

Job Responsibilities, included but not limited to:

• Build and maintain relationships with bleeding disorder patients to support therapy adherence, retention, and overall satisfaction
• Conduct regular outreach and in-person visits to assess needs, provide education, and coordinate resources
• Serve as a liaison between patients, nonprofit partners, and internal teams to ensure comprehensive support
• Participate in community outreach and patient engagement events
• Collaborate with multidisciplinary teams to address social service and insurance-related needs
• Research and maintain knowledge of community resources and bleeding disorder support programs
• Assist with medication and supply coordination, including occasional deliveries
• Plan and execute patient-focused events and represent the company at local and national bleeding disorder chapter events
• Coordinate event logistics, budgets, and vendor relationships
• Stay current on bleeding disorder therapies and community developments
• Perform additional duties as assigned

Physical Demands

The physical requirements outlined here are indicative of what an employee must meet to effectively carry out the essential functions of this role. While performing job duties, the employee is frequently required to communicate verbally and listen attentively. The role necessitates the ability to lift files, open filing cabinets, and bend or stand as needed. Additionally, the position occasionally requires lifting office products and supplies weighing between 20 and 30 pounds.

Benefits & Perks:

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.