Company Overview
Saunders Yachtworks is the premier full-service boatyard on the Northern Gulf Coast, renowned for our expertise in vessel refit and repair. With over 60 years of experience, we pride ourselves on providing top-notch marine service and maintaining a strong commitment to customer satisfaction.
Summary
This position provides critical administrative and operational support to the Customer Service Department, helping ensure a smooth workflow from initial customer contact through invoicing. Serving as a key communication hub between customers, service writers, operations, and parts, the role enhances both the client experience and internal documentation accuracy.
Core duties include managing service requests, maintaining customer records, creating and updating work orders, assisting with invoicing, and supporting overall departmental organization. This role also contributes to improved internal processes, accurate reporting, and a professional, service-focused environment.
Requirements
- High school diploma or equivalent required; Associate’s degree or some college coursework preferred
- Minimum of 1-2 years of administrative or office experience; preferably in a service-oriented or technical environment
- Proficiency in Microsoft Office Suite, especially Excel and Word; experience with Google Workspace (Gmail, Google Sheets, etc.) a plus; experience with customer management systems a plus
- Strong written and verbal communication skills, with a professional and customer-focused mindset
- Excellent attention to detail and organizational skills, with the ability to multitask and manage shifting priorities
- Ability to work independently as needed, and a part of a fast-paced, collaborative team environment
- Prior experience with marine, mechanical, or technical services is a plus
If you are ready to embark on an exciting career with us at Saunders Yachtworks, we invite you to apply today! Join our exceptional team and help us deliver outstanding service to our valued customers.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: In person