Customer Service Representative

Position Summary

The Customer Service Representative provides support to the Service Sales Team by calling on past, current, and/or potential Customers to provide touch points with Customers to follow up on completed jobs and to educate/inform Customers regarding services for the division and RESA as a whole.

Job Responsibilities

• As directed by Management/Sales Team, contact current, past and potential Customers via phone, email and/or other approved methods. Using RESA talking points, follow up to ensure services are complete and/or call on past or potential Customers regarding new jobs/business for sales to quote.
• Plan and review approaches with Sales Team and Manager.
• Create positive relationships and build rapport with Customers, potential customers, and other internal and external individuals/departments interact with.
• Daily, track individuals contacted, notes from conversations, and follow up notes. Identify potential clients, and the decision makers within the client organization.
• Forward sales leads to the proper Salesperson for Service.
• As directed, works with Marketing on materials to showcase Service group and/or highlight services for particular Customer and/or region.
• Complete administrative duties as assigned for Ops and/or Sales group.
• All work and decisions shall be conducted in strict compliance of all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• All work and decisions shall be conducted in strict compliance of all company and regulatory laws.
• Other duties as assigned by manager.

Required Experience and Qualifications:

• High School diploma/GED and minimum 2 years of experience in a related field.
• Call Center or Sales environment preferred
• Effectively communicate verbally and in writing with customers and peers. Must be able to read, write, and speak English fluently.
• Dependable and responsible with good judgment and organizational skills; able to multi-task with shifting priorities
• Good customer service, time management and follow-up skills.
• Able to meet deadlines and handle multiple tasks.
• Able to work with various people throughout the organization-Customer Focused.
• Focus on accuracy and efficiencies.
• Strong computer skills including Microsoft Word, Excel, Outlook, and data entry; CRM experience a plus.
• Exceptional verbal and written communication skills, and excellent telephone personality skills.
• For positions that utilize a company vehicle, will be required to have a valid driver’s license.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• • We pride ourselves on our integrity and expertise. We don’t cut corners.
  • You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
  • You conduct yourself professionally, ethically, and honestly.
  • You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
  • You are on time and preplan time off.
  • You produce a quality product.

We are customer driven

• • Our number one concern is our customer and our long-term relationships with them prove our dedication.
  • You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
  • You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• • We are dedicated to growing the company and our employees.
  • You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
  • You seek out new assignments and assume additional duties.
  • You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• • Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
  • You efficiently and thoroughly complete assignments.
  • You perform work assignments independently.
  • You propose new ideas and find better ways of doing things.

We get it done

• • We are efficient, reliable and no nonsense. We work hard, but we also play hard.
  • You follow through on commitments in a timely way.
  • You produce easily understandable and accurate reports that meet customer and/or Company expectations.
  • You actively listen. You seek advice and help as appropriate.
  • You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• • Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
  • You collaborate to create the best solutions for each other and our customers.
  • You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information:

Job: Full-Time

Location: Los Angeles. CA

Travel: Up to 30% travel.

Compensation: Pay range $24 to $28 (depending on skillset and experience) per hour and eligible for overtime.

Relocation: Relocation assistance not available.

Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Long periods on the phone and computer.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.