Speed Global Services is avidly seeking a Customer Service Representative to add to our growing team!!
As a Customer Service Representative, one would be responsible for acting as a primary contact for our Clients to assist with orders, shipments, invoices, and handling any issues that may arise. One would be responsible for set accounts and providing daily support via phone, email, and the Customer Relationship Management System.
Duties and responsibilities
- Interacts with set Clients by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
- Processes and inputs all client orders
- Produces stock reports to check for product availability
- Produces all related paperwork and necessary information required for customer work orders
- Coordinates special and last minute shipping requests with the Operations Department and Transportation, expediting any order as necessary
- Provides follow up with other departments to ensure service standards are being met
- Assures proper invoicing of accounts by verifying computer generated invoices
- Prepares shipping and tracing information to customers as required
- Communicates customer feedback to management including any signs of dissatisfaction
- Acts as a liaison between the warehouse and the Client in administration of the accounts and between the office and customers regarding invoicing and credit changes
- Oversees all paperwork associated with orders and maintain the corresponding files
- Maintains current and accurate procedure manual, which details the processing requirements for each account.
Salary: $18/hr - $24/hr