Customer Service & Technical Support Representative

Pro PDR
$18 - $21 an hour
Wright County, Minnesota
Full time
1 day ago

Job Summary:

Pro PDR needs a motivated, professional Customer Service/ Technical Support Representative to contribute full time in ensuring our customers receive great support. The Customer Service Representative will work in a team based atmosphere to receive incoming customer calls and provide updates via email, social media and telephone.

Responsibilitiesand Duties

· Represent Pro PDR in a positive, professional way through daily communications

· Handle customer inquiries and complaints

· Receive and enter customer orders via our website

· Provide information about products and services

· Document and update customer records based on interactions

· Support team members with assistance

· Contribute to process improvements throughout the company, develop and maintain a knowledge base of evolving products and services

· Other duties, as assigned

Qualifications andSkills

Previous customer service or related experience

Experience with social media (Facebook, Instagram) a plus

Ability to build rapport with clients

Excellent written and verbal communication skills

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

Ability to Commute:

Work Location: In person

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