No person, whether a patient, visitor, or staff member, shall be excluded from participation in any program or activity dealing with Countrywide Home Care, Inc., or denied the benefits of such program or activity on the grounds of race, color, creed, sex, age, religion, political affiliation, national origin, handicap or disability, or ancestry. Additionally, no person shall be subjected to any form of discrimination on these grounds while participating in or involved with Countrywide Home Care, Inc.
About The Role
We are seeking a dedicated Digital Customer Service Representative to join our Customer Support team. In this full-time, hourly position, you will be the primary point of contact for our customers, providing exceptional support and ensuring a seamless customer experience. Your ability to communicate effectively in English, problem-solve, and maintain a customer-first attitude will be essential as you address inquiries, resolve issues, and enhance satisfaction across various digital communication channels.
What You'll Do
- Respond promptly and professionally to customer inquiries via email, live chat, and social media platforms.
- Assist customers with product or service questions and resolve issues while ensuring first-contact resolution whenever possible.
- Provide accurate information regarding company policies, services, and processes to customers.
- Utilize internal tools and systems to document and track customer interactions and escalate complex issues when necessary.
- Collaborate with cross-functional departments to provide timely solutions to customer concerns.
- Identify common customer pain points and make recommendations to improve products, services, or support processes.
- Maintain a customer-centric approach while adhering to company policies and procedures.
- Meet or exceed performance metrics such as response times, resolution times, and customer satisfaction ratings.
Qualifications
- High school diploma or equivalent; additional customer service training or a related certification is a plus.
- Proven experience in a customer service role, preferably in a digital or online environment.
- Fluency in English with excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to work independently under minimal supervision.
- Familiarity with customer service tools such as ticketing systems, live chat software, or CRM platforms.
- Ability to manage multiple conversations or tasks simultaneously while maintaining attention to detail.
- Empathy and patience when addressing customer needs and concerns.
- Availability to work full-time, including some weekends or evenings, based on scheduling needs.
The pay range for this role is:
24.05 - 33.90 USD per hour(Remote (Gilbert, Arizona, US))