Role Summary
Create Raving Fans by leading and encouraging Team Members to consistently execute all tenets of Second Mile Service (2MS), Operational Excellence (OE) and Creating Emotional Connections (EC).
General Responsibilities
- Oversee a particular function of the restaurant (see below) while working your scheduled shift.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
- Ensure and coach Team Members to consistently follow all Chick-fil-A processes and procedures.
- Shift management – breaks, communication, call-off management, discipline, reward & recognition
- Consistently coach and mentor team members around eTrain and best practices.
- Empower, encourage and provide feedback to team members on a daily basis
- Ensure all team members on shift are aware of plan for the day.
- Ensure store is neat, clean and organized at all times.
- Train team to present food to guests with neatness and attractiveness.
- Appropriately handle all customer issues and play a positive role in customer recovery.
- Perform discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- If closing, control pre-close functions while not compromising service and food quality standards.
- Ensure cleanliness of all areas is always top-of-mind – with a focus on customer perception
- Front of the House (FOH) – Responsible for all cash management duties. Count down registers, tracking cash and coupon accountability, change fund management, Daily Report.
- Back of the House (BOH) – Follow all waste tracking procedures at all times.
- BOH – Is aware of food cost and labor cost best practices and works to implement them at all time
Skills
- Outstanding communication skills
- Outgoing/friendly/patient
- Great verbal communicator
- Leader (track record of achievement)
- Desire for ongoing training/education
- Ability to work in a team environment
- Results-oriented
- Detailed & keenly observant
- Ability to make decisions quickly
- Ability to motivate others
- Proven history of consistently performing at a high level
- Competency in area of responsibility
- Embodies the Restaurant’s vision
- Unquestionable integrity and represents Chick-fil-A well
- Lead the business to achieve labor/food cost targets and speed of service goals
- Anticipates problems before they happen
- Passion for operational excellence in everything you do
- Responsible for money, food, labor, and training systems
REQUIREMENTS
- Minimum of 18 years of age
- Strong interpersonal skills; gets along well with others
- Strong communication skills
- Ability to multi-task and detail oriented
- Able to work well independently and in a team environment
- Must be hard working, team-oriented, friendly, honest and have great customer skills.
- Must be able to invest in our passion for service, quality, accountability, and growth
- Physical demands include: fast paced environment and standing for prolonged periods of time
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. It may not be the easy way, but it's the only way we know.