Driver Relations Coordinator

Position:  Driver Relations Coordinator

Job Description:

The primary responsibility of the Driver Relations Coordinator is to work directly with Independent Contractors, fleet owners, & drivers on an as-needed basis, providing front line support via multiple communication channels. This Individual will communicate with relevant parties via phone, email, system messaging, and other means, working to isolate solutions and/or escalations as needed in the spirit of driver retention.

Core Responsibilities & Duties:

• Ability to understand DOT, FMCSA, State or Local laws
• Proficiency in computer-based systems, web hosted products and Microsoft office products
• Exhibit professional demeanor while communicating to internal and external customers
• Accept inbound customer calls and direct to appropriate team members or department
• Make outbound customer calls to support fleet retention efforts
• Provide basic customer support functions related to communication devices, mobile applications, and fuel card programs
• Support all Forward Air departments
• Other duties as assigned

Qualifications:

• Working knowledge OR interest in DOT regulatory requirements as it relates to the transportation industry
• Ability to establish and maintain effective working relationships with employees and managers
• Proactively establish and maintain effective working team relationships with all support departments
• Desire for a long-term career with an industry leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
• Must be willing to work a flexible schedule

Skills:

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Must have the ability to work in a fast-paced environment
• Must have a patient and empathetic attitude
• Must be able to learn quickly
• Strong verbal and written communication skills
• Transportation industry knowledge and experience is a plus
• Customer service experience is a plus
• Call center experience is a plus

Forward Air is an Equal Opportunity employer.

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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication