Job Title: Restaurant Supervisor / Sales
Location: The Factory South Shore
Company: Sheraton Pittsburgh at Station Square
Job Type: Full-Time
Salary: $45,000-75,000 / Salary based on experience.
About Us:
At Sheraton Pittsburgh at Station Square /The Factory South Shore, we pride ourselves on delivering exceptional food and outstanding customer service in a welcoming environment. We're currently seeking a dedicated and experienced Restaurant Supervisor / Food and Beverage Manager to lead our front-of-house team and ensure smooth daily operations. The restaurant is located in the lobby of the Sheraton at Station Square.
Responsibilities:
- Supervise and coordinate daily restaurant operations
- Coordinating all large parties at the Factory South Shore.
- Working daily as host and greeting the guests at The Factory South Shore.
- Full understanding of Open Table Reservation system
- Sales and selling, coordinating, communicating all parties over 10 people for the Factory South Shore
- Support and motivate front-of-house and back of the house staff to deliver excellent service
- Ensure customer satisfaction by addressing all activities in the restaurant. Working with the hotel coordinating all groups and outside guests.
- Assist in staff scheduling, training, and performance management
- Maintain health, safety, and hygiene standards
- Work closely with kitchen and all management teams to improve overall efficiency and guest experience
- Monitor inventory levels and assist in stock ordering as needed for food and beverage.
- Manage cash handling and daily financial reports
- Opening shifts / Mid-day shifts / Closing shifts
Requirements:
- Proven experience in a supervisory or team lead role within a restaurant or hospitality setting. Free standing food service or pervious hotel experience.
- Strong leadership and communication skills
- Ability to multitask and work in a fast-paced environment
- Excellent customer service and conflict-resolution skills
- Knowledge of food and beverage safety and hygiene regulations
- Flexibility to work evenings, weekends, and holidays as required
- Working with: Director of Food and Beverage, Food and Beverage Manager and Restaurant Manager
Benefits:
- Competitive salary
- Comprehensive benefits program
- 401k after 1 year
- Meals included
- Opportunities for advancement
- Supportive team environment
- Flexible schedules
- Paid time off.
- Parking included
- The iconic Sheraton at Station Square located on the South Shore of Pittsburgh has 399 sleeping rooms with 30,000 square foot of operable banquet space. The hotel completed an 100% renovation and incorporated a city view restaurant called The Factory South Shore featuring a Pittsburgh driven fair with a fabulous view of the city. www.thefactorysouthshore.com
We look forward to meeting our next team leader!