Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and check-in guests upon arrival, ensuring a smooth and pleasant experience.
- Handle guest inquiries and provide information regarding hotel services, amenities, and local attractions.
- Manage phone systems to assist with reservations, cancellations, and general inquiries.
- Process payments and maintain accurate records of guest accounts.
- Conduct night audits as required, ensuring all transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
- Maintain front desk area cleanliness and organization.
Qualifications
- Previous experience in a hotel or hospitality environment is required.
- Strong customer service skills with a focus on guest satisfaction.
- Familiarity with front desk operations and phone etiquette is essential.
- Bilingual are a plus, enhancing communication with diverse guests.
- Excellent organizational skills and attention to detail.
- Ability to work flexible hours, including nights and weekends as needed.
- Knowledge of hospitality management principles is an advantage.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work Location: In person