Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere at our resort. This role requires strong communication skills, attention to detail, and a passion for guest relations in the hotel industry.
Responsibilities
- Greet and check-in guests with a warm and friendly demeanor.
- Manage reservations and provide information about hotel services and amenities.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and transactions.
- Assist with phone inquiries, ensuring excellent phone etiquette at all times.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold the standards of hospitality management by maintaining a clean and organized front desk area.
- Process check-outs efficiently while ensuring guest satisfaction.
Qualifications
- Previous experience in a front desk or guest services role within the hotel or resort industry is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Strong interpersonal skills with an emphasis on guest relations and customer service.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including weekends and holidays as needed.
- Knowledge of hotel management software is a plus but not required; training will be provided.
- A passion for hospitality and providing exceptional service to guests.
Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $15.50 - $17.50 per hour
Expected hours: 35 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Application Question(s):
- When can you start to Work.
Ability to Commute:
- York, ME 03909 (Required)
Work Location: In person