Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs, and upon successful completion of training, you can ever bring YOUR dog to work with you. What a bonus! As the Front Desk Coordinator, you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
COMPENSATION
- $11.75-$12.50/hour
RESPONSIBILITIES
- Strive for the highest possible customer satisfaction ratings with every single interaction
- Answers emails, calls, and questions from pet parents
- Accurately record health and behavioral notes in daily activity log and communicate those with both shifts
- Is knowledgeable on all services and pricing
- Conduct opening and closing procedures including transaction totals and balancing the cash drawer
- Greeting all customers promptly with a smile
- Effectively communicates health and behavior concerns with pet parents in a professional manner
- Maintain a clean and organized lobby and front desk
- Assists in holding everyone accountable to Dogtopia’s safety and cleaning standards
- Consistent and timely attendance
- Completion of all required training
- Manages all transaction on POS and Digital System
- Manage all scheduling and paperwork associated with daily Meet & Greet appointments
- Scheduling all Daycare, Boarding, and Spa Services
- Communicates any Pet Parent special requirements to Canine Coaches
- Manages all customer check-in/check-out for Daycare, Boarding, and Spa
- Inventory management of cleaning and dog supplies
- Assist in Canine Coach or Rover duties as needed
BENEFITS
- It's always bring your dog to work day!
- Education in basic dog obedience and training
- Fun, Dynamic team culture with over 200 locations
- Career progression based on performance
- Competitive wages with flexibility in scheduling