Front Desk Patient Coordinator

Benefits:

• Life AD&D
• Life Insurance
• Medical Insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Paid time off
• Training & development
• Vision insurance

360 Orthodontics is looking for a detail-oriented, customer-focused Patient Coordinator for our Santa Ana location. Part-time schedule: Wednesdays, Fridays and Saturdays.

Employees are eligible for our Insurance Benefits program after 30 days of employment.

Additional hours may be available on non-patient days.

We Value Team Members Who:

• Show up consistently and on-time.
• Get along well with others and have a supportive, team-player attitude.
• Possess a strong attention-to-detail and desire to get things done accurately.
• Adapt well to a fast-paced environment where changes occur frequently.

Some Benefits We Offer:

• Insurance Benefits program for eligible employees.
• Paid sick leave for eligible employees.
• Orthodontics care included! Need braces? Our qualified team members receive complimentary orthodontics treatment.
• We will provide training on our practice management software, computer systems, and other tools.

Requirements:

• Strong oral and written English skills
• High school diploma
• Be a US citizen or be authorized to work in the United States
• Detail oriented
• Customer focused
• Able to cope well with fast-paced environments

Desired:

• Bilingual (Spanish) highly preferred

Duties:

• Greet patients
• Register new patients according to established office protocols
• Assist patients to complete all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled
• Enter all relevant patient information into data system
• Maintain and manage patient records in compliance with privacy and security regulations
• Maintain and manage leads and schedule consultations
• Answer and manage incoming calls
• Respond and comply to requests for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Check daily appointment schedule
• Arrange patient charts for next day appointments
• Fill in cancellations and no-shows
• Organize referrals to other medical specialists
• Dispatch lab work appropriately
• Collect and receipt payments from patients at time of treatment
• Inform patients of financial treatment plan options
• Arrange payment schedule with patients
• Arrange supporting documents for insurance claims
• Sort and distribute incoming and outgoing postal mail
• Update patient education materials
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• Participate in off-site health fairs and other company sponsored events
• Perform other clerical/office duties as assigned'