Shaner has an immediate opportunity for a Front Desk Supervisor to join our team at the Buffalo Marriott at LECOM HARBORCENTER, located in downtown Buffalo just off 190, sitting at Canalside entertainment district.
The Front Desk Supervisor has a passion for providing service and is responsible for the supervision of the Front Desk and Bell staff, as well as a liaison to all other hotel departments. A key focus will be maintaining Company and brand standards to ensure the highest level of professional and efficient service to guests, and to drive overall guest satisfaction. The supervisor must help hire, train, schedule and motivate our associates, as well as provide feedback to managers on a daily basis.
Equal Opportunity Employer and Drug-Free Workplace
Work shifts and hours vary; weekend and holiday hours required.
Full-time positions available, up to 40 hours/week.
Eligible for benefits package including 8 paid holidays, PTO, 401k and Marriott hotel discounts.
Located on bus and metro routes.
REQUIREMENTS
- High School graduate or G.E.D. equivalent.
- Minimum of two years experience in a similar role; Marriott experience a plus.
- Knowledge of front desk procedures and protocol preferred.
- Flexibility to cover all shifts a must, including weekends and holidays.
- Ability to effectively deal with guest concerns in a friendly and positive manner.
- Ability to manage multiple priorities in a fast-paced environment.
The award-winning Buffalo Marriott at LECOM HARBORCENTER invites you to experience the city like never before. Boasting an unparalleled downtown location within the LECOM HARBORCENTER complex, our hotel is steps away from Buffalo, New York's most popular attractions - from KeyBank Center to the nightlife and events of Canalside. Intuitively designed rooms and suites include local artwork, platform beds, spa-inspired bathrooms and terrific views. Panorama on Seven, our hotel restaurant, offers seasonal American cuisine, waterfront views and hand crafted cocktails. Additional facilities for your downtown visit include a fully-equipped fitness center; we also feature 6,000 square feet of event space, accompanied by comprehensive planning and catering services. And whether you're here for business or on vacation, you'll be thrilled with our location in the heart of the city's flourishing downtown district; there are countless things to do and see around here, and the Buffalo Marriott at LECOM HARBORCENTER places them at your doorstep.