Help Desk Analyst - Onsite, OH
1 hours ago
columbus,ohio
Submission Due Date: 07/28/2025
Client - State of Ohio
U.S. citizen or a green card holder
On Site Position; 3-month contract with the possibility of extension, 373 S High St, Columbus, OH 43215.
FCDC is seeking a Help Desk Contractor to join our team.
- Assign rights to applications.
- Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
- Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
- Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
- Deletion and disabling of users.
- Regularly scheduled cleanup of accounts.
- Remediation of issues related to user accounts.
- Management of secondary accounts and privileged access accounts.
- Solid technical background with service desk and desktop support
- Basic understanding of the operations of the Active Directory.
- Basic understanding and operations of Outlook.
- Should be able to impact day one of this project.
- Basic endpoint deployment knowledge.
- Configuration of new device procurements
- Deliveries of new procurements
- E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
- Basic understanding of and operation of ITSM
- Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.
Candidates must provide relevant professionalreferences