Help Desk Support Specialist

Department: Information Technology

Employment Type: Full Time

Location: New Bedford, Massachusetts

Reporting To: IT Operations Manager

Compensation: $55,000 - $70,000 / year

Description

Job Title: Technology & Help Desk Support Specialist
Location: New Bedford, MA (on-site)
Job Type: Full-Time
Department: Information Technology
Reports To: IT Manager

About the Role:

We are seeking a knowledgeable and motivated Technology & Help Desk Support Specialist to join our IT team. In this role, you will work with the IT leaders and teammates to learn and support our legacy systems as we migrate to Oracle, you will also be directly involved with the migration and supporting future applications and platforms.

Provide help desk support to internal users with IT related software and hardware issues to ensure minimal disruption to operations.

Key Responsibilities

Create and update applications in our current legacy system.
Respond to and resolve user inquiries and issues via ticketing systems, phone, email, or in person.
Perform day-to-day tasks related to business operations.
Document technical procedures, solutions, and user guides for future reference.
Monitor and escalate unresolved issues to appropriate internal or external IT teams.
Configure and troubleshoot manufacturing printers and handheld scanning devices.
Administer local Active Directory server, Linux ERP server, and Windows PDM server.

Skills, Knowledge and Expertise

Associate's or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience), recent graduates are encouraged to apply.
Strong verbal/written communication, problem solving, analytical and independent judgment skills.
Ability to quicky learn new applications and adapt to process changes.
Self-motivated, driven by service and teamwork.
A strong initiative to learn and grow with the company.
Excellent troubleshooting and problem-solving skills.
Ability to communicate technical concepts to non-technical users clearly.
Strong organizational skills and attention to detail.
May require occasional evening or weekend work for system maintenance or upgrades.
Some lifting of equipment (up to 25 lbs) may be required.
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
The candidate will be required to work onsite.

Benefits

What’s in it for you on Day 1:

Medical, dental and vision insurance plans
Prescription Drug Plans
Basic Life Insurance
401k plan with company match
Tuition Reimbursement Program
Employee Referral Program
Flexible PTO
Paid Holidays
Opportunities for professional development and growth
A dynamic and collaborative work environment focused on innovation and continuous improvement.

Knowles’ Cornell Dubilier brand is a leading designer and manufacturer of custom high-energy discharge capacitors used in a wide range of medical, military, and commercial pulsed energy applications. Knowles is committed to providing a competitive and fair total compensation package for all employees.One element in our total compensation package is base pay. The starting base pay for this role is targeted to be between $55,000 to $70,000 per year. Individual compensation decisions are based on a number of factors, including but not limited to previous experience and skills acquired prior to joining Knowles, cost of living in the assigned work location, assigned schedule, and salaries of similarly situated peers at the company. It is to be expected that candidates will come to us with different sets of skills and experiences and therefore will be paid at different points in the stated range. We recognize that the person(s) we select for hire may be less experienced or more experienced than the role as posted; if this is the case, any updates to available salary ranges will be communicated with candidates during the recruitment process. ITAR Statement: Please note that this position may require access to technical data controlled under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be U.S. persons (citizens, lawful permanent residents, or individuals granted refugee or asylee status) or have the necessary authorization to access controlled technical data. Compliance with ITAR and EAR regulations is a condition of employment. Equal Opportunity Statement: Knowles Precision Devices prohibits pay discrimination and discrimination of any kind based on race, color, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or other legally protected status. Notice to Staffing Agencies, Search Firms and Recruitment Agencies: The recruitment process at Knowles is managed through the Human Resources department. Knowles does not accept resumes submitted from 3rd party agencies outside of our system. To submit resumes, 3rd party agencies will need to be a pre-approved vendor with a valid contract in place, be actively engaged by Knowles to recruit for a specific position and have agency log in credentials to submit candidates to our careers portal. Please do not submit resumes via e-mail, through our external website or directly to our employees. Any resumes submitted in this way become the property of Knowles and will not be eligible for any placement fee.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Help Desk Support Specialist

Help Desk Support Specialist

Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

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