The Inside Sales Product Specialist will be responsible for maintaining customer satisfaction by analyzing customer requirements to provide engineered solutions to meet their needs in a timely fashion. The right individual will have a strong ability to create solutions, develop strategic goals, have a strong sense of ownership, and find ways to accomplish the required goals.
Principal Responsibilities:
Responsible for assignments supporting the sales department; including but not limited to:
- Instill confidence with customers that IMI can meet their custom engineered solution needs in a professional and timely manner:
- Address incoming calls from customers and Regional Managers on inquiries, orders, and applications for assigned Product Group
- Submit informative and thorough proposal to customer
- Support customer follow-up plan with Regional Managers on open quotations
- Develop and grow relationships with specified key and target customers
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Select engineered products for the customer application:
- Obtain application specifications, from customer or Regional Managers and provide engineered solutions
- Make product selection for standard product applications
- Develop technical expertise on product performance and design to assess application feasibility
- Manage the Project: Utilize resources of the group to define/develop method for special customer application needs
- Evaluate returns and rework and work with group to prevent reoccurrence
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Strategically price custom engineered products to meet market demands and IMI business goals:
- Prepare expected base cost for standard product assemblies
- Research cost history and prepare estimate for special product assemblies
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Provide quality information to process customer requests and orders to ensure customer satisfaction:
- Consistently complete forms with required information and follow appropriate processes
- Work with Regional Managers to ensure appropriate open quote status is assigned to proposals
- Review all incoming orders for agreement with proposal content, terms, and conditions
- Work with Regional Managers and customer to resolve any order or specification discrepancies
- Interact with group throughout order processing to ensure customer requirements are being met and communicated
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Work toward continuous improvement of products and processes:
- Actively communicate and work with group on opportunities for sales/marketing presentation of products, product improvements, cost reductions.