POSITION SUMMARY:
The IT Help Desk Technician 1 is a self-motivated, team-oriented individual that fulfils a key position within our company. The primary responsibilities of this position include end user set up and support. This person may also work with and support System Administrators in the day-to-day operation and improvement of the IT environment.
KEY RESPONSIBILITIES:
- Respond to requests for desktop support.
- Set up employee workstations, phones, printers, etc.
- Troubleshoot issues pertaining to hardware and software installation on computers to overcome conflict resolution for multiple software programs.
- Configure and deploy Windows Computers in a Domain Environment.
- Assist with mods/adds/deletes in Active Directory and in the Avaya IP Phone system.
- Work with and support Corporate System Administrators in the day-to-day operation and improvement of the IT environment.
SUPERVISORY RESPONSIBILITIES:
- This position has no supervisory responsibilities.
WORK ENVIRONMENT:
- This job operates in a professional office environment. The role routinely uses standard office equipment.
EDUCATION/EXPERIENCE REQUIRED:
- Preferably working toward or have completed AS or BS degree in an IT-related field.
- Desire to have a career in Information Technology.
- Corporate office help desk experience preferred
ADDITIONAL ELIGIBILITY REQUIREMENTS:
- Detail oriented.
- Excellent verbal and written communication skills.
- Experience using MS Office and MS operating systems.
PHYSICAL REQUIREMENTS:
- This is largely a sedentary role; however, moving computer kits and hardware is regularly required.
- Basic motor skills and manual dexterity for extensive computer usage are required.
- Sitting for extended periods of time is required.
- Talking, hearing and close vision abilities are required.
- Standing, walking, reaching, kneeling, and crouching required.
- Stress may occur with changing priorities, tight deadlines and long hours.
- Ability to regularly lift 25 pounds.
TRAVEL REQUIREMENTS:
- 0%
- This position description outlines the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
**Noregon Systems, Inc is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.