About the role:
This entry to mid-level IT Service Desk position involves network, systems, reporting, and application administration functions. The individual in this role will handle daily technical tasks, including supporting, installing, maintaining, troubleshooting, and documenting PC hardware, operating systems, software applications, printers, and phones for the entire organization. You will collaborate closely with other IT team members, departments, and end users to ensure prompt and effective resolution of IT-related issues.
Responsibilities (include but are not limited to):
- Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation functionality.
- Prepare new hire workstations through hardware management, credential creation, and access management.
- Improve IT department consistency through the utilization of SOPs.
- Deliver excellence in customer service via phone, email, MS Teams, and Teams calling.
- Respond to internal IT tickets promptly and effectively, directing unresolved issues to the next level of support.
- Maintain positive relationships with outside vendors and accounts.
- Assist in the testing, development, troubleshooting, and implementation of large-scale reporting initiatives using PowerBI.
- Continuously strive for personal and organizational growth and development, increasing your knowledge, skills, and abilities.
- Other duties as assigned by management.
Key Technologies:
- Remote Management Software (Ninja, Datto, Kaseya)
- MSOffice365 Administration
- Active Directory Administration
- Service Desk Ticketing Systems (Halo, BMS, ConnectWise, Jira)
General Qualifications:
- High level of computer software and hardware proficiency
- Ability to communicate computer related issues with non-computer savvy team members
- General willingness to help others, work through problems, and be a team player.
- Excellent customer service skills
- High School Degree Required
- Licenses and Certifications a plus
Who we are:
Vermeer Mountain West operates across 10 states with 14 locations supporting Vermeer products with world-class facilities and team members. With a competitive benefits package that includes 100% employer paid health insurance and a flexible work-environment, we invest in the growth of our team members as they continue to make an impactfor our customers on a daily basis!
Vermeer Mountain West, Inc. is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: In person