Medical Receptionist/Front Desk

We have solved back pain. Since establishing in 2014, Richard Kim Medicine has become the only dedicated regenerative medicine practice in Upstate NY and beyond. We proudly offer the most innovative regenerative treatments, groundbreaking orthobiologic technologies – and more. We instill hope. We have changed how medicine is practiced and delivered. Our sole mission is to change the quality of people’s lives – and in the process create long lasting relationships with our patients.

Job Summary
The Medical Receptionist will be the first contact point for future patients and the initial in-person encounter for patients. To be successful in this role, you should be outgoing, friendly, motivated, highly organized, and able to manage patients with grace, even during peak demand. Your ultimate goal is to provide excellent customer service by building friendly, trusting relationships with patients in a professional manner. Responsibilities will include but not be limited to:

• Schedule initial patient appointments and follow-up visits
• Schedule patients for procedures and MRIs (in-house)
• Review preparation instructions with patients requiring procedures
• Provide patients with forms as needed
• Coordinate with physician, nurse, medical staff.
• Skin Care Product sales

At Richard Kim Medicine, we are committed to a great work culture. While building a diverse team, we foster inclusion for every employee, and uphold an environment where everyone is treated with compassion and respect.

Essential Duties and Responsibilities

· Day-to-day process of handling new and existing patients such as checking in patients, verifying demographics and patient information

• Warmly greet and check in patients
• Provide efficient and professional telephone services;
• Make/confirm/reschedule appointments via phone and email for multiple offices
• Checking out patients
• Collecting payments
• Cross-sell services and products when appropriate
• Accurately take messages or triage to the appropriate staff according to established protocols, document the “notes” section of the patient account regarding any pertinent information
• Copying, filing and scanning as necessary
• Responsible for charge entry, posting payments and end of day reports
• Place daily work and patient charts in the assigned locations upon leaving.
• Ability to travel to all office locations as needed for receptionist coverage, meetings and management issues Ensure accuracy of daily collection and balance all financials to the appropriate reports
• Offer patients amenities in the waiting area
• Maintain a clean and orderly work area
• Maintain forms and office supplies required for front desk activities
• Assure the readiness of the reception area for each working day; open/close the office at the designated time and have all front desk activities fully operational at the start of business hours

Job Requirements and Skills:

• Upbeat, professional demeanor
• Excellent communication skills
• Multi tasking, organizational skills
• Handle cash, check and credit card transactions with accuracy
• Ability to handle stressful circumstances
• Detail Oriented
• Ideal Candidate will reside in reasonable proximity to assigned territory
• Sales experience required
• Travel required to Plattsburgh and Skaneateles, with pay differential for all travel days on Tuesdays when needed. You travel as a team in office car.

Job Type: Full Time or Part Time

Pay: $18-22/hr, plus travel pay differential and incentives

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Job Type: Full time or Part Time

Salary: $18.00 - $22.00 per hour

Schedule: Flexible

• 8 hour shift
• Office Hours Monday-Friday

Ability to commute/relocate:

• Gansevoort, NY 12831: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: Main office in Gansevoort, NY, but may be required periodically on Tuesdays to our Plattsburgh and Skaneateles office as a team in company car with pay differential when travel.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person