Job Title: Medical Secretary / Front Desk Coordinator
Position Summary:
A reliable and detail-oriented individual will be the first point of contact for patients, providing a welcoming and organized front office experience while also supporting clinical and administrative operations throughout the day.
Key Responsibilities:
- Greet and check in arriving patients with professionalism and warmth
- Prepare and distribute patient paperwork prior to appointments
- Scan and upload identification and insurance cards as needed
- Complete card on file process with patients
- Collect payments and process credit card transactions securely
- Assist with morning clinical set-up and room breakdown procedures
- Prep and organize patient delivery cases, including checking in cases from the dental lab
- Maintain a detailed log of account numbers associated with patient cases
- Take and record vital signs when required
- Escort and room patients for appointments
- Review and discuss financial estimates with patients
- Attach X-rays to the eClinicalWorks (eCW) system and the imaging lab
- Scan and attach patient documentation accurately and in a timely manner
- Manage incoming and outgoing mail; ensure proper routing and delivery within the office
- Mail resupply items to patients as needed
- Stock inventory and maintain an organized front desk and supply area
- Provide general administrative support and complete other tasks as assigned
Qualifications:
- Bachelors degree preferred
- Previous experience in a medical or dental office setting preferred
- Proficiency with electronic health record systems (experience with eCW is a plus)
- Strong communication and customer service skills
- Ability to multitask and remain organized in a fast-paced environment
- Basic knowledge of HIPAA regulations and patient confidentiality
- Professional demeanor and team-oriented attitude
Hours:
Tuesday/Friday: Skokie 7am - 5:30pm
Wednesday/Thursday: Chicago 7am - 5:30pm
Reports to:
Clinical Supervisor
- Rate of pay: $20hr
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Work Location: In person