Front Desk Agent
Duties:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Answer phone calls and respond to guest inquiries
- Assist guests with any requests or issues during their stay
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel staff to ensure guest satisfaction
Skills:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Ability to remain calm and professional in high-pressure situations
Join our team as a Front Desk Agent and be the first point of contact for our valued guests. As a Front Desk Agent, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all guests. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for guest relations, we want to hear from you.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type: Part-time
Pay: From $10.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person