Job description:
About Us: Contact Medical is a patient-focused home health agency dedicated to delivering compassionate and timely care to those in need. We're seeking a reliable and detail-oriented Order Processing Specialist to join our growing team and help ensure a smooth onboarding experience for our patients.
Position Summary: The Home Health Order Processing Specialist plays a critical role in coordinating new patient referrals, verifying essential information, and scheduling initial visits in a timely and accurate manner. This role ensures operational continuity between our intake and clinical teams, while providing excellent communication and follow-through.
Key Responsibilities:
- Monitor the daily referral log to prioritize new cases and pending assignments.
- Initiate contact with Case Managers (CMs) through designated portals to confirm discharge dates, service addresses, and patient contact information.
- Accurately create and complete provider referrals using intake documentation.
- Assign new referrals to appropriate providers using the provider spreadsheet in Careficient.
- Schedule patients’ first home health visits promptly after intake and insurance authorization.
- Send comprehensive referral packets to assigned staff to support effective first visits.
- Address patient concerns or complaints related to scheduling and escalate unresolved issues appropriately.
- Verify and document the Start of Care (SOC) weekly to ensure service timelines are met.
- Escalate operational blockers or delays in order processing exceeding 48 hours to the Manager of Operations.
- Collect and accurately document patient payments, when applicable.
Qualifications:
- Prior experience in home health, healthcare operations, or patient intake preferred.
- Strong attention to detail and ability to manage multiple priorities.
- Proficient with healthcare software systems (e.g., Careficient or similar).
- Excellent communication skills—both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
- (English/Spanish) is a plus.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Ability to Relocate:
- Lawrenceville, GA 30046: Relocate before starting work (Required)
Work Location: In person