Job Overview:
The Team lead for Patient Accounting primary role is to oversee and support the work of Patient Account Specialists. This individual is responsible for collaborating efforts with team members to resolve complex accounts and questions. This position serves as a day-to-day resource for the Specialists, and will report to Supervisors/Managers any issues that need resolved to help facilitate claim adjudication, and improve workflows.
Job Requirements:
High School Diploma or GED Degree or GED (Required)
3 - 4 years experience in related field (Required)
Must be able to problem solve claim and payer issues Leadership qualities to direct the day to day workflows for the staff
Other ICD-9, ICD-10, and CPT terminology Required
Job Responsibilities:
Oversees the daily operations of the patient accounts department, ensuring efficient and accurate processing of all transactions, this may include all or some of the following processes: patient billing, collections, posting of all incoming payments and denials to correct patient accounts.
Provides guidance, training, and support to ensure high-quality service and compliance with organizational policies. Identifies areas for process improvement and implement changes to enhance efficiency and effectiveness within the department. Ensures any process improvements are documented and shared.
Consistently meets monthly productivity and quality goals set by individual department.
Acts as a role model for professional conduct, consistently adhering to the TriHealth Way of Serving, Always Behaviors, and Trihealth policies.
Performs additional responsibilities as directed by the supervisor to provide support and assistance to the team, this may include all or some of the following tasks: leading team huddles, rounding with team members, preparing and analyzing reports to ensure team members are following policies and procedures with billing practices, group and 1:1 training, and conducting quality reviews).
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Frequently
Hearing: Other Sounds -
Interpersonal Communication - Frequently
Kneeling - Rarely
Lifting Lifting 50+ Lbs. - Rarely
Lifting Pulling - Rarely
Pushing - Rarely
Reaching - Rarely
Reading - Consistently
Sitting - Consistently
Standing - Rarely
Stooping - Rarely
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Walking - Occasionally
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service
Respect: ALWAYS...
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone's opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community