Patient Care Coordinator

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

As a Patient Care Coordinator for a leading practice, you will be vital in ensuring our patients receive exceptional care throughout their journey, from initial consultation to ongoing support. Suppose you are passionate about positively impacting people's lives and thriving in a fast-paced, collaborative environment. In that case, we invite you to join us in Traverse City and be part of our mission to improve health in our community.

Responsibilities:

• Serve as the primary point of contact for patients, providing compassionate assistance and guidance with inquiries, scheduling appointments, and addressing concerns.
• Maintain clear and effective communication channels between patients, provider and administrative staff.
• Schedule appointments for initial consultations, fittings, and follow-up visits with accuracy and efficiency.
• Coordinate appointment reminders and ensure timely follow-ups to minimize scheduling conflicts and missed appointments.
• Educate patients about options, including features, benefits, and pricing, while providing empathetic support throughout decision-making.
• Address patient concerns and questions regarding insurance coverage, financing options, and warranties professionally and professionally.
• Maintain accurate and confidential patient records, ensuring compliance with HIPAA regulations.
• Process necessary paperwork related to appointments, billing, and insurance claims with attention to detail and efficiency.
• Process payment transactions and maintain accurate accounts.
• Assist in explaining pricing and payment options and facilitating a seamless purchasing experience.
• Track orders and inventory and verify insurance information from the billing department.
• Cultivate relationships with healthcare providers, senior centers, and other community organizations to expand our patient base and enhance brand visibility.

Qualifications:

• Strong interpersonal skills and the ability to communicate effectively with diverse individuals.
• Excellent organizational skills and attention to detail.
• Proficiency in using computer software for scheduling, record-keeping, and communication.
• Compassion, empathy, and a genuine desire to improve the lives of patients with loss.
• Previous experience in a healthcare setting or a related field preferred.