Patient Care Coordinator

$1000.00 Hiring Bonus!

Job Summary:

The Treatment Plan Coordinator serves as the liaison between patients and the orthodontic team. This individual is responsible for presenting treatment plans, discussing financial options, scheduling treatments, and ensuring each patient feels informed and confident in their care. A friendly, detail-oriented, and organized professional with excellent communication skills will thrive in this role.

Key Responsibilities:

• Patient Consultation & Coordination:
• • Present proposed orthodontic treatment plans to patients and/or parents.
  • Explain treatment procedures, expected outcomes, and timelines in a clear and compassionate manner.
  • Ensure patients understand the orthodontist’s recommendations and are comfortable with next steps.
• Financial Planning & Insurance:
• • Review and discuss costs associated with treatment.
  • Provide and explain financing options, insurance benefits, and payment plans.
  • Process insurance claims and pre-authorizations; follow up as needed.
  • Collect and process payments, and maintain accurate financial records.
• Scheduling & Follow-Up:
• • Coordinate patient appointments and maintain treatment schedules.
  • Ensure timely follow-up with patients who have not started treatment.
  • Manage the treatment pipeline to help the practice meet production goals.
• Administrative Duties:
• • Maintain detailed records in the practice management software.
  • Communicate with the orthodontist and clinical team to ensure treatment plans align with clinical recommendations.
  • Track treatment acceptance rates and report to management.
• Customer Service:
• • Deliver an exceptional patient experience from first consultation to treatment completion.
  • Address patient concerns and questions with empathy and professionalism.

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Prior experience in orthodontic or dental front office is highly desirable.
• Knowledge of dental terminology and treatment procedures.
• Proficiency in dental practice management software (e.g., Dolphin, Ortho2, Cloud 9).
• Strong communication, sales, and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual skills (Spanish, etc.) a plus.

Work Environment:

• Office setting within an orthodontic practice.
• Interacting with patients of all ages, parents/guardians, and clinical staff daily.
• May require occasional evening or weekend hours based on patient needs.

MINIMUM REQUIREMENTS:

• A high school diploma or GED is required
• Demonstrated experience working in a dental office environment is essential. This includes familiarity with the day-to-day operations and patient interactions within a dental practice.
• Proficiency in using dental practice management software, particularly Dolphin.
• This includes the ability to efficiently navigate and utilize the software for scheduling, billing, and patient record management.
• A solid understanding of dental terminology and procedures is necessary to effectively communicate with patients and dental professionals.
• A working knowledge of general administrative practices, including data entry, filing, and office management, is essential for maintaining an organized and efficient office environment.
• Excellent verbal and written communication skills are required to interact professionally with patients, insurance providers, and dental staff. Good telephone etiquette is also essential for managing patient inquiries and scheduling appointments.
• Exceptional organizational skills are necessary to manage multiple tasks, maintain accurate records, and ensure smooth office operations.
• Outstanding customer service skills are crucial for creating a positive patient experience, addressing patient concerns, and ensuring patient satisfaction.
• A keen eye for detail is important for accurately updating patient records, processing insurance claims, and managing financial transactions.
• Excellent time management skills with a proven ability to meet deadlines and handle multiple priorities in a fast-paced environment.

NICE TO HAVES:

• Additional certification in office administration, medical administration, or related fields is highly advantageous and preferred.
• Familiarity with dental software and scheduling systems.

Where Your Career and Passion for Patient Care Thrive!
We’re more than just a dental practice—we're a group of compassionate professionals committed to making a real difference in our patients' lives. By joining our team, you’ll be part of an innovative, patient-centric environment that values both your professional growth and personal well-being.
If you're ready to take your career to the next level in a dynamic, innovative, and supportive environment, apply today and see why we are the future of dental care!

BENEFITS:

• Medical Insurance with optional Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with portion of Co Match.
• Paid Holidays
• Flexible Spending Account (FSA)
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Pet Insurance
• Learning Management System, internal educational courses.
• Annual Employee Engagement Survey