About the Role:
The patient care coordinator plays a pivotal role in helping patients navigate their journey back to health. The PCC is a critical part of the front office team that provides for the entire patient experience – from helping patients understand their insurance to scheduling patients for their visits and ensuring each patient has a positive experience with our clinic. We will provide support and training to help you grow into the role.
Compensation & Benefits
- Starting wage of $18.50/hr, scaled up with experience
- Company match on sIRA
- Competitive benefits including
- Paid Sick Leave
- Paid Vacation time
- Funding towards health / dental insurance
- Mentorship time to train and help you learn to care for patients in the way you want to
Essential Functions:
- Great customer service skills - meaning smiles, greeting people, being empathetic, being helpful and having an upbeat personality, not just in person but on the phone as well
- Communicate with patients including answering phones, scheduling/rescheduling, missed appointment follow up
- Scheduling new and returning patients from a faxed prescription, walk-in or phone call
- Helping patients understand that as a group we are their advocate / team helping them to achieve their Physical Therapy goals
- Guiding patients with their intake information, medical history and body part questionnaires on a laptop or tablet
- Completing patient registrations, insurance benefit verifications and prior authorization checks accurately
- Appointment scheduling and therapist schedule optimization
- Communicate frequently (verbally / via email) with physical therapists to optimize the patient's experience
- Assist in obtaining insurance pre-approvals and authorizations for treatment on behalf of patients
- Helping patients understand their insurance benefits
- Collecting and processing patient payments, setting up patient payment plans
- Managing patient documentation, putting together patient charts, ensuring critical documents are scanned in
- Communicate with doctor’s offices for information, work comp adjusters for authorizations and claims information.
Required skills:
- Medical office experience preferred
- Analytical and problem solving ability
- Proficiency with computers, Google Applications, Microsoft office applications and collaboration tools
- Willingness to work with multiple areas of the business to support patients
- Must be willing to work independently and as part of a team
- Ability to display professionalism and discretion while working with patients
- Obtain continuing education as required by business growth
- Proficiency with email
- Requires manual dexterity and general strength and endurance, including the ability to lift 5-50 lbs for office supplies
Minimum qualifications:
- Associates degree or equivalent education / work experience
- Full-time (~40 hours per week)
About Functional Performance:
Functional Performance Physical Therapy Center (FPC) is an outpatient physical therapy clinic with 4 locations across the greater Denver area. We’re on a mission to make our patients healthy, and we’re looking for talented people who are passionate about helping patients navigate their healthcare journey from beginning to end.
Job Type: Full-time
Pay: From $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Referral program
- Retirement plan
Ability to Commute:
- Littleton, CO 80123 (Required)
Ability to Relocate:
- Littleton, CO 80123: Relocate before starting work (Required)
Work Location: In person