Residential Quality Control Manager

Overview:

The Residential Quality Control Manager will be responsible for managing the team that creates and monitors the process of auditing the Residential Banking Quality control program. The role will be an internal part of the Residential Banking Leadership team. To remain independent, the role will report directly to the Director of Residential Banking.

The manager will be expected to closely monitor regulatory and investor guidelines, while working closely with key stakeholders on changes and any process improvements that may be required. They will deliver the key reporting metrics to the appropriate leaders within the organization, as well as to regulators, agencies and investors when required.

Principal Duties & Responsibilities:

• Build a compliant QC program for Residential Banking focusing on:
  • Regulatory Compliance: Required by Fannie Mae, Freddie Max, FHA, VA, and other investors to ensure ongoing eligibility and avoid penalties or suspension.
  • Loan Quality Assurance: Helps identify and correct loan defects, preventing repurchase demands or indemnifications.
  • Fraud Detection: Uncovers potential fraud or misrepresentation in loan files, borrower documentation, or appraisals.
  • Operational Improvement: Provides feedback to improve underwriting, processing, and closing procedures.
  • Risk Management: Monitors and mitigates risks associated with loan origination, documentation, and approval.
  • Reputation Protection: Preserves the lender's credibility with investors, regulators, and consumers.
  • Investor Confidence: Demonstrates sound origination practices and control environment, promoting trust and continued funding access.
  • Training and Development: Identifies trends and root causes of errors to tailor staff training and policy updates.
  • Ongoing monitoring of regulatory and investor requirements.
  • Deliver analysis and report to key stakeholders.
  • Work with key stakeholders on processes to remain complaint and efficient.
  • Recommend and deliver key action plans when needed.

Qualifications:

• 8-10 years experience in residential mortgage audit experience.
• 5+ years expereince in managing QC processes and teams.
• Deep understanding of regulatory and investor requirements
• Knowledge of building of LOB wide processes and procedures
• Knowledge of collateral control, loan servicing requirements, compliance and secondary markets.
• Basic knowledge of related compliance regulations such as RESPA, Fair Lending, HMDA, etc.
• Basic knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Able to manage high volume of activity and maintain production goals.
• Able to work in a team environment.
• Proficient in MS Office: Word, Excel, and Outlook.
• Industry related education a plus.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions.

Education:

• Bachelor's Degree in Business, Real Estate or related field.

Special Instructions to Candidates:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.