Company Overview: Albatross is the proud sister company of Buffalo Electric Wholesale, a trusted provider of electrical supplies and HVAC solutions for builders, contractors, and homeowners since 2004. Building on Buffalo’s solid foundation, Albatross was established in 2025 as a dedicated showroom and distributor specializing in appliances, HVAC systems, tankless water heaters, and energy storage systems. We partner with industry leaders like LG, QCells, Navien, FujiEco, Goodman, Daikin, and more to provide our clients with world-class products, expert technical support, and exceptional customer service. Our goal is to be a true one-stop shop, making it easier than ever for our customers to get the materials and expertise they need to succeed!
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Learn more about us!
- Website: www.albatross.team
- Instagram: @albatrosspartner
- LinkedIn: linkedin.com/company/albatrosspartner
- Yelp: yelp.com/biz/albatross-los-angeles
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About the Role & Our Culture: We’re a small, fast‑moving team that values honesty, open communication, and a willingness to learn. We’re looking for a proactive, adaptable Sales & Office Coordinator to support our sales, warehouse, and office operations while providing outstanding customer service. In this role, you’ll take on a variety of responsibilities, adjusting as priorities and business needs change. We’re committed to fostering a respectful, inclusive workplace where everyone can grow and thrive.
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Job Responsibilities:
Customer Service
- Professionally greet and assist clients, build lasting relationships, and help attract new business.
- Manage ongoing client communication and follow-ups via phone, email, and in-person, promptly addressing questions and resolving issues to enhance customer satisfaction.
Sales Support & Fulfillment
- Support HVAC professionals by researching rebates and staying current on industry trends.
- Oversee end-to-end order fulfillment by managing client quotes and orders, verifying availability, product details, pricing, and delivery schedules; handle invoicing, payment collection, order processing, shipping arrangements, and customer updates with internal and external teams.
- Support customers with rebate applications, returns, exchanges, and warranty claims.
- Keep accurate records of customer interactions to ensure service quality and easy future reference.
Office Admin
- Manage scheduling, room setup, and preparations for team and client meetings.
- Perform general admin tasks, such as data entry, filing, maintaining accurate records, and conducting research on products, pricing, and market trends.
- Maintain a clean, professional workspace, restock supplies, and assist with opening and closing duties.
Warehouse Support
- Support warehouse operations by managing inventory and restocking, maintaining a safe and organized environment, coordinating deliveries and pickups, and operating large trucks as needed.
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Required Qualifications (MUST-HAVES):
Required Credentials:
- Valid California driver’s license with a clean record; must be 21 or older.
- Proof of eligibility to work in the U.S.
- High school diploma or GED equivalent.
Language Proficiency:
- Fluency in English and Korean;
- Basic proficiency in spoken Spanish.
Experience & Technical Skills:
- Solid knowledge of Appliances, HVAC, Tankless Water Heaters, and Energy Storage Systems.
- 1+ years of experience in sales, retail, wholesale, warehouse, or customer service roles.
- Proficient in Google Docs/Sheets, MS Word/Excel, QuickBooks, PDF tools, and related software.
Core Skills & Attributes:
- Detail-oriented multitasker with solid time management; thrives independently and in teams.
- Clear communicator with strong customer service skills and a proactive, solution‑focused approach.
- Reliable, self-driven professional with a strong work ethic, positive attitude, and adaptability in fast-paced environments.
Physical & Work Requirements:
- Perform frequent walking and hands-on duties, regularly lifting materials up to 50 lbs.
- Operate and drive large vans or trucks for local deliveries as needed.
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Benefits:
- Paid Time Off
- Opportunities for career advancement and performance‑based bonuses
- Access to specialized training and workshops for skill development
Office Perks: Complimentary coffee, tea, and snacks; dedicated workstation; on-site parking; regular Friday lunches; occasional team dinners; company swag.
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To Apply: Submit your application through this platform or email it to albatrosspartner@gmail.com. Include “Sales & Office Coordinator – [Your Full Name]” in the subject line.
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Probationary Period & Paid Sick Leave: This role includes a 90-day probationary period to evaluate performance, reliability, and team fit. Sick leave begins accruing from Day 1 but becomes available for use after the 90-day period. Unused sick leave does not carry over annually.
Performance Review: Employee performance will be formally evaluated at the end of the 90-day probationary period and regularly thereafter to support growth and development.
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Pre-Employment Requirements: All candidates must complete a pre-employment drug screening, background check (including employment, education, and criminal record verification), and provide proof of eligibility to work in the U.S. Candidates will give written consent before background checks are conducted. Employment offers are contingent upon successful completion of these screenings. All information will be kept confidential and handled in accordance with applicable laws.
Equal Opportunity Employer: Albatross is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive workplace where all individuals- regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status- feel respected, supported, and empowered to thrive. Veterans and candidates from all backgrounds are strongly encouraged to apply.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Application Question(s):
- Do you have proven experience with appliances, HVAC systems, tankless water heaters, and energy storage systems?
Language:
- English and Korean (Required)
- Spanish (Preferred)
Work Location: In person