Scheduling Coordinator

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and out-patient procedures for multiple sites, specialties, affiliated patient care facilities.

Responsibilities And Duties:

70%
Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
20%
Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
5%
Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
5%
Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Performs other miscellaneous duties as needed.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

The ideal candidate has experience working in a fast-paced ambulatory or hospital setting that requires multi-tasking. Medical terminology with an emphasis in Cardiology and call center experience preferred.

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

HVP Riverside

Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment