Security Supervisor

Position Summary:

POSITION: Security Supervisor

DEPARTMENT: Security

SUPERVISOR: Security Director

LOCATION: Casino/Resort

EMPLOYMENT: Full-Time

PAY RATE: $17.00 - $20.00/Hour (Non-Exempt) D.O.E.

LICENSE STATUS: Key-Employee

POSTED: July 22, 2025 DEADLINE: August 5, 2025

DESCRIPTION:

The primary role of the Security Supervisor is to provide a physical presence within and throughout the Resort. Security personnel act to ensure the protection, safety, and wellbeing of the property, associates, and guests in a consistent manner. Security personnel will observe and monitor all procedures, safeguard all money transactions, as assigned. The Security Supervisor will provide customer service, employee assistance, ensure compliance with all established policies and observe and report any unusual activity.

Primary Responsibilities:

RESPONSIBILITIES:

• Provide excellent guest service, internal and external, through active engagement and positive attitude.

• Shall be required to read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Slots Department Policy and Procedure Manual.

• Maintain close and continuous communication with Casino Shift Manager.

• Maintain a visible presence to deter potential threats.

• Investigate suspicious activity and incidents.

• Take appropriate action to de-escalate potentially threatening situations.

• Perform first aid or CPR as needed until first responders arrive.

• Enforce security protocols and procedures.

• Recognize disorderly patrons and escort unwanted individuals off the premises.

• Knowledge and proper use of the CIP reporting system.

• Knowledge of NWCR Health and Safety Manual and all resort safety protocols.

• Assist in the transfer of money to and from various Casino departments.

• To guard, or otherwise be responsible for gaming cash, gaming revenue, or gambling supplies.

• Initiate counseling and/or disciplinary actions regarding a Security Guard infraction.

• Responsible for the proper number of Security Officers on duty on assigned shift.

• Review all paperwork pertaining to Security Officers and approve leave requests if appropriate.

• Review Security Guard incident reports and forward copies to appropriate departments.

• Keep accurate and neat reports.

• Maintain the security log in an accurate and neat manner.

• Use professional and courteous language in two-way radio and telephone communication.

• Provide patrons with information regarding Casino games, activities, promotions, exits, bathrooms, etc., in a polite and courteous manner.

• Require presence when any customer or employee is removed from the Resort property.

• Must maintain confidentiality of Security/company information.

• Responsible for the training, supervision, scheduling, and development of all Security Staff.

• To remain in compliance with Casino Regulatory policies and procedures, employees are required to attend all necessary meetings and training facilitated by Management.

• Due to the dynamic casino environment, we require employees to be flexible and assume other responsibilities assigned by management.

Must attend and participate in defensive tactics and use of force training and adhere to the use of force policy.

Skills & Qualifications:

MINIMUM QUALIFICATIONS:

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully performthe essential duties and responsibilities:

• Prior security/supervisory experience.

• High School Diploma or G.E.D.

• Ability to be able to provide basic first aid and CPR in emergency situations within 60 days of hire. Training will be provided on site if not already trained and certified.

• Must be available to work all shifts.

• Ability to communicate effectively, verbally and in writing.

• Must maintain a high level of customer service.

• Must pass background checks and other pre-employment screenings necessary to receive and maintain a Gaming License

The physical demands described here are representative of those that must be met by a Security Supervisor to successfully perform the essential functions of this job.

• The physical demands of the job are significant. Security often spends long hours on their feet, needs to cover large areas quickly, and may have to intervene in physically challenging situations. This could involve restraining individuals, providing basic first and CPR, or swiftly evacuating people during emergencies. Being physically prepared for these scenarios is essential. A fit security guard can react faster, manage stressful situations better, and reduce the risk of injuries to themselves and others. Being able to bend, kneel, sand on feet for up to 8 hours. Being able to lift 50# without difficulty.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Management retains the right to add or to change the duties of the position at any time. Must be able to pass a pre-employment drug screen and applicable background checks related to the position.

PREFERENCE FOR HIRING:

Preference shall be given when it is established that the applicant meets the qualifications as stated in the job description. The following order shall be adhered to for hiring:

• Enrolled LVD Tribal Member

• Parents/Legal Guardian of LVD Tribal member children and spouses of Tribal Members

• Other Native Americans

• All Others

Date Approved by LVD Gaming Commission:

Date Approved by the Public Enterprise Finance Commission (PEFC): 05/22/2025

Application:

Northern Waters Casino Resort

P.O. Box 129, N5384 US 45

Watersmeet, MI 49969

Email: hr@lvdcasino.com

Website: http://www.lvdcasino.com/Content/Careers.cfm

Phone: 906-358-4226 Ext. 7318

Fax: 906-358-4913