Cognizant is one of the world’s leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. We are seeking a team leader who can lead a high-performing team of customer service team members working onsite in College Park, GA. If you are interested, please apply today!
This role is critical in ensuring operational excellence, client satisfaction, and effective communication between customers and logistics operations.
Key Responsibilities:
Lead, train, and mentor a team of customer service representatives to ensure high productivity, efficiency, and service quality.
Manage and resolve escalated customer issues with professionalism and accuracy.
Collaborate with cross-functional teams to meet turnaround targets and service delivery goals.
Partner with support teams/stakeholders to generate and analyze reports on customer activity and performance trends.
Conduct root cause analysis to identify service gaps and implement proactive improvements for sustained performance enhancement.
Qualifications:
Minimum of 3 years of customer service experience in a warehouse or distribution center environment
At least 1-2 years of experience in a supervisory or team lead role.
Bachelor's degree in Business, Logistics, or related field preferred.
Strong leadership and team building capabilities.
Excellent problem solving and conflict resolution skills.
Proficiency in Microsoft Office and logistics/customer service software.
Knowledge of food safety standards and temperature-controlled transport regulations is highly desirable.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.