Enabling Lead – Digital Products and Design

The Opportunity

This isn’t a typical Digital Product or Design role. There’s no mature

backlog or predefined roadmap telling you what to build next. Instead, you’ll

work alongside Chorus people, customers and community members to deeply

understand needs, explore opportunities and shape digital experiences that

bring the Chorus model to life.

This role blends product management, human-centred design and

innovation practice. We’re looking for someone who can move from discovery and

research, through to prototyping, testing and defining products for delivery.

Someone who enjoys understanding how people, systems and relationships interact

and translating those insights into practical digital solutions.

About Chorus

At Chorus, we believe every person and community deserves the

chance to thrive. We provide aged care, disability, and mental health services

across Western Australia-and we do it differently. Our decentralised, local

team model puts people and place at the heart of how we work — small, empowered

teams delivering care, support, and connection where it matters most.

We’re breaking down the barriers between service and community—and

we’re looking for someone who shares our values to help shape the next

generation of digital experiences that strengthen connection, relationships and

locally led care.

Having recently embarked on a bold digital transformation through our

New Enabling Digital Platform program — we are looking for a Digital Products

Lead and Design Lead who can blend product thinking, human-centred design and

innovation practice to help bring this vision to life.

This role will play a key role in bringing to life our digital ambition—

shaping product direction, facilitating co-design and innovation processes, and

helping deliver digital solutions grounded in the real experiences of the

people who use them.

What You Will Be Doing

• Designing and running user research to understand customer, workforce and community needs, behaviours and opportunities
• Translating research and engagement insights into product concepts, service improvements and digital opportunities.
• Facilitating
• collaborative discovery and co-design with Chorus locals, enabling squads,
• customers and community members.
• Leading ideas
• through the innovation lifecycle — from concept, prototyping and testing
• through to implementation planning.
• Working across
• the full product lifecycle, including shaping product direction, defining
• feature sets and supporting rollout.
• Developing
• user stories, workflows, business requirements and product documentation
• to support delivery teams.
• Running
• digital implementation projects and supporting agile delivery practices
• and ceremonies.
• Leading the
• incubation and testing of new digital solutions through Communities of
• Practice.
• Helping
• strengthen Chorus’ overall product, design and innovation capability
• through tools, practices and coaching.
• Bridging
• community needs, operational realities and technology capability while
• keeping people and relationships at the centre.
• Supporting
• prioritisation, roadmap alignment and smart buy/build/partner decisions in
• a resource-constrained environment.

What You Bring

• Experience in
• product management, product design, service design, innovation or a
• similar role delivering digital products or services.
• Strong
• capability in user research, discovery and collaborative design, with the
• ability to translate insights into actionable product ideas.
• Experience
• moving ideas through prototyping, testing, iteration and implementation
• planning.
• The ability to
• define product feature sets, workflows and business requirements for
• successful delivery.
• Comfort
• working in ambiguity and complexity without needing tightly defined
• direction.
• Strong
• facilitation, collaboration and stakeholder engagement skills.
• Curiosity
• about people, systems and technology, and a mindset that asks “why?”
• before “how?”.
• A willingness
• to “muck in” within a flat, collaborative structure — contributing where
• needed across analysis, testing, implementation, facilitation,
• documentation or change support.
• Ideally,
• experience in community, aged care, disability or human services
• environments, though mindset and adaptability matter more.
• A commitment
• to meaningful impact, not just delivery.

What We Offer

• A genuinely
• different kind of organisation with space for leadership, creativity and
• ownership.
• Work that is
• deeply connected to meaning and community impact.
• The
• opportunity to help shape the future of digital and innovation at Chorus.
• Competitive
• salary with salary packaging benefits.
• Flexibility
• and autonomy within a collaborative, shared-accountability culture.

Application Instructions:

Please submit your application online, including a cover letter and resumé.

We’re reviewing applications on a rolling basis—apply early to be

considered.

Chorus is an equal opportunity employer. Applicants from all cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.