Senior Business Analyst

About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

As Senior Business Analyst, you’ll join us on a 12-month fixed-term contract and play an important role in understanding how our business works today, identifying opportunities to do things better and ensuring our technology solutions meet the needs of the people who use them.

You’ll work closely with stakeholders across the organisation, including People and Culture, finance, operations and IT teams, as well as external vendors and implementation partners. From gathering requirements and mapping processes through to data migration, testing and implementation, you’ll help connect the dots between business needs and technology outcomes.

This role is about more than documenting requirements. You’ll bring people together, challenge existing ways of working where there’s an opportunity to improve, and help ensure new systems are fit for purpose, sustainable and adopted successfully.

Additionally, you will:

• Lead requirements gathering and stakeholder consultations to translate business needs into clear, testable system requirements.
• Analyse and redesign business processes, identifying opportunities to improve efficiency, consistency and ways of working.
• Play a key role in the implementation of a new HRIS, working closely with People and Culture and other stakeholders to define requirements, support solution design and ensure the system meets organisational needs.
• Undertake fit-gap analysis and assess solution options to ensure technology solutions meet business and operational needs.
• Support data migration, systems integration and transition activities, including data mapping, cleansing, validation and reconciliation.
• Develop test scenarios and acceptance criteria, and support system testing, user acceptance testing and business sign-off.
• Build effective relationships with internal stakeholders, vendors and implementation partners to resolve issues and deliver agreed outcomes.
• Support business readiness, training and change adoption to help teams transition successfully to new systems and processes.
• Identify risks, dependencies and opportunities for improvement, ensuring solutions align with organisational, operational, financial and compliance requirements.

About you

You’re a curious, practical and collaborative business analyst who enjoys getting to the heart of a problem. You can see the bigger picture while paying attention to the detail, and you know how to bring different perspectives together to find a way forward.

You’re comfortable working with both business and technical stakeholders, asking thoughtful questions and translating complex requirements into solutions that work in the real world. You also understand that successful technology implementation is as much about people and processes as it is about systems.

Additionally, you have:

• Demonstrated experience delivering enterprise technology implementations, with experience implementing a new HRIS highly desirable, alongside other business-critical systems such as ERP, CRM, finance or payroll platforms.
• An undergraduate qualification in Business, Information Technology or a related field.
• Strong experience leading requirements gathering and developing clear business analysis documentation, including process maps, business rules, functional requirements, user stories and acceptance criteria.
• Experience analysing and redesigning business processes, undertaking fit-gap analysis and evaluating solution options.
• Experience supporting data migration, systems integration, testing and implementation activities.
• The ability to work effectively with business stakeholders, technical teams, vendors and implementation partners.
• Highly developed analytical, problem-solving, communication and facilitation skills.
• The ability to quickly understand complex business, regulatory and compliance requirements and translate them into practical system and process requirements.

Experience in the not-for-profit, community services, government or health sectors would be highly regarded, as would familiarity with Microsoft Dynamics, Power Platform, SharePoint, Power BI, HRIS or ERP environments.

We Can Offer You

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

How to ApplyTo apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role.

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.

Applications can be submitted by clicking Apply Now.

Applications close Sunday 25 October 2026