Systems Administrator

Salary: $133,348 - $146,945

• Computer System Officer Level 4
• Temporary Full-Time up to 30 June 2029
• Parramatta

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Systems Administrator to be part of our Service Management Office, Technology and Communication Services Command team. The Systems Administrator supports service delivery to the organisation in the management of IT computer systems.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role)

This is a unique opportunity to help shape and improve Change Enablement and Release Management practices across one of Australia's largest and most complex technology environments, supporting services that are critical to frontline policing and public safety.

• Lead the coordination and governance of technology changes and releases that support critical policing and corporate services across NSWPF.
• Act as a trusted advisor to technical teams, project managers, vendors, and stakeholders to ensure changes and releases are planned, assessed, and implemented successfully.
• Drive continual improvement initiatives that enhance change success rates, reduce service disruption, and strengthen operational resilience.
• Manage and facilitate Change Advisory Boards (CABs), Release Governance forums, and change review activities to support informed decision making and effective risk management.
• Analyse change and release performance data, identify trends, and provide recommendations that improve service stability and organisational maturity.
• Support the development and implementation of enterprise change governance standards, policies, procedures, and reporting frameworks.
• Partner closely with Incident, Problem, Service Delivery, Architecture, Cyber Security, and Project teams to minimise change-related incidents and improve service outcomes.
• Play a key role in ensuring major releases, high-risk changes, and business critical deployments are appropriately assessed, governed, and communicated.
• Influence the adoption of modern Change Enablement and Release Management practices aligned to ITIL principles and NSWPF governance requirements.
• Mentor and support technical teams in the application of effective risk assessment, change planning, release coordination, and postimplementation review practices.
• Gain exposure to complex enterprise technologies, large-scale transformation initiatives, and strategic programs that directly support frontline policing operation
• Demonstrated experience in Change Enablement, Release Management, Service Management, or a related IT Service Management discipline within a complex operational environment.
• Strong understanding of ITIL Change Enablement, Release Management, Incident Management, Problem Management, and Continual Improvement practices.
• Experience facilitating Change Advisory Boards (CABs), governance forums, and stakeholder engagement across technical and business groups.
• Proven ability to assess change risk, coordinate enterprise releases, resolve scheduling conflicts, and drive process improvement initiatives.
• Experience using enterprise ITSM platforms such as ServiceNow to manage change and release processes, reporting, and governance activity.

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

• Working collaboratively on IT initiatives that support the community through policing practices.
• Opportunities for personal growth / development and training programs.
• Corporate wellbeing programs including seminars and the Fitness Passport.
• Flexible work options.
• Annual leave loading.
• Free annual influenza vaccination. Salary packaging options via superannuation contributions or a novated vehicle lease.
• All office locations are within walking distance to Public Transport, shops, restaurants and cafes.
• 5 minute walk to train station, Westfield and Parramatta CBD. Free In-house gym facilities with state-of-the-art fitness equipment.
• 2 minute walk to nearest train station and bus stop, restaurants, cafes and sporting venues at Sydney Olympic Park

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Can you describe a situation where there was significant disagreement between technical teams, project stakeholders, and business representatives regarding a critical change? How did you facilitate decision making, manage risk, and achieve an outcome that delivered value while protecting services?

Target Question 2:

Provide an example of how you used data, insights, and lessons learned from service disruptions, failed changes, or operational trends to drive continual improvement in change practices. What actions did you implement, and how did you measure success?

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Matthew Tracey via 0417 191 666.

To be eligible to apply for this role, you must meet one of the following statuses:

• an Australian Citizen;
• a permanent resident of Australia; or
• a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity:

At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages.

We understand that the recruitment journey may present unique challenges. If you:

• Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at [email protected]
• Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at [email protected]
• Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at [email protected]

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

For Technical assistance please contact: [email protected] (Please include the word Taleo in the subject line)

Thank you for your interest in this role. We look forward to receiving your application.