Junior Business Manager (m/w/d)
Functieomschrijving
Since opening our Benelux office in 2022, we have experienced strong and continuous growth, and today, our team includes over 80 consultants.
As we enter the next phase of our development, we are looking to strengthen our team and further accelerate our growth across the Benelux market. Our ambition is to reach €10M by the end of 2027.
To support this ambition, we are looking for talented and driven professionals who want to take an active role in our growth journey, bring new ideas, and contribute to the further development of our Benelux activities.
This is an opportunity to join us at an exciting stage of our journey, with the possibility to make a tangible impact on the development and success of the business.
Responsibilities
70% Sales & Business Development:
- Business & Market Development: Identify and develop new market opportunities, prospect and acquire new clients and projects in Belgium, Luxembourg and the Netherlands, and manage the full sales cycle from initial contact to deal closing, contributing to the expansion of our market presence and sustainable business growth.
- Needs Analysis & Solution Selling: Engage with prospects to understand their business, IT, and staffing challenges, and translate their needs into relevant consulting solutions.
- Commercial Proposals & Tenders: Prepare, structure, and present commercial proposals, client presentations, and responses to RFPs and calls for tender.
- Negotiation & Closing: Lead commercial negotiations on rates, margins, scope of services, and contractual conditions, with a strong focus on securing profitable and sustainable business.
- Sales Pipeline Management: Build and maintain a structured pipeline of prospects and opportunities, ensuring consistent follow-up and progression toward commercial objectives and new client acquisition.
30% Account Management & Operations:
- Strategic Account Management: Manage and develop a portfolio of local and international client accounts, building strong, long-term relationships, understanding evolving business needs, and ensuring a high level of client satisfaction.
- Account Growth: Drive the growth of existing accounts by identifying cross-selling and upselling opportunities, expanding relationships across departments and key stakeholders, and generating new projects and business opportunities.
- Portfolio Ownership: Take ownership of a significant client portfolio, representing several hundred thousand euros up to €1M in annual revenue, across sectors such as banking, luxury, energy, life sciences, and other key industries.
- Consultant & Assignment Management: Manage the day-to-day relationship with consultants assigned to your accounts, working closely with the HR Manager to monitor performance, satisfaction, assignment progress, extensions, renewals, and future opportunities.
- Operational & Administrative Management: Ensure the smooth day-to-day management of client engagements, including timesheets, contracts, extensions, purchase orders, invoicing, and other operational requirements, in coordination with clients and internal teams.
- Financial Performance & Forecasting: Monitor the financial health and performance of your portfolio, including revenue, margins, forecasts, consultant activity, and potential risks, while maintaining clear visibility on upcoming business opportunities.
- Cross-Functional Collaboration: Work closely with Talent Acquisition, HR, Finance, and Operations to ensure effective service delivery and seamless experience for both clients and consultants.
- 1-3 years of experience in a business development, account management, or 360° recruitment role, ideally within IT Managed Services, staffing & recruitment.
- A Bachelor’s or Master’s degree in business, Sales, Marketing, Management, Economics, or another relevant field.
- A strong commercial mindset and appetite for sales, with confidence in cold and warm calling, prospecting, pitching, negotiating, and closing.
- A proven track record in sales and/or account development, with the ability to generate new business and grow existing client accounts.
- A natural ability to build and maintain strong client relationships, understand business needs, and identify new commercial opportunities.
- A hands-on and entrepreneurial mindset, with the willingness to take ownership, bring new ideas, challenge existing ways of working, and contribute to the growth of the business.
- Solution-oriented and resilient, with the ability to turn challenges into opportunities and find pragmatic solutions.
- Detail-oriented and well-organized, with the ability to manage multiple clients, consultants, opportunities, and priorities simultaneously.
- Excellent communication and interpersonal skills, with the confidence to interact with clients, consultants, and internal stakeholders at different levels.
- Fluent in French and English, Dutch is a plus.
All our positions are open to both women and men and are, of course, open to people with disabilities.
Vaardigheden genoemd

The story of HELPLINE is one of remarkable transformation, a journey from a promising French SME to a recognized European leader in IT user experience. Founded in 1994, the company began its mission to support companies navigating the complexities of their IT environments. In its early days, HELPLINE focused on establishing a reputation for quality and reliability within the French market, building a strong foundation centered on customer satisfaction and technical expertise. The leadership, under Bernard Lewis, held a deep conviction that sustainable performance is achieved through a harmonious balance of human talent, refined processes, and cutting-edge technology. This philosophy became the cornerstone of the company's culture and a driving force behind its steady, continuous growth for over two decades. As the digital landscape evolved, so did HELPLINE. Recognizing the increasing globalization of its clients' needs, the company embarked on an ambitious international expansion. This new chapter saw the birth of the Everience brand, which now represents HELPLINE's presence across Europe and beyond, with offices in Germany, Romania, Tunisia, Italy, and the Benelux region. This strategic growth transformed the once-local French enterprise into an international group employing over 3,700 specialists. Despite its significant growth and the integration of advanced technologies like AI and automation to enhance its services, HELPLINE has remained true to its core values. The company continues to champion a people-centric approach, believing that technology should serve and empower users, not replace the essential human element of support. Today, HELPLINE stands as a testament to its founding vision, managing IT services and digital transformation projects for over 200 clients, including half of the companies on the French CAC 40 stock index, proving that a commitment to human-centric service is a powerful catalyst for lasting success.
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