Associate Staff Consultant(Product Owner)
职位描述
Must have
Skills
Mandarin, Good To Have
Skills
Digital product engineering
Job Description:
Product Owner Level: Junior Location: Shanghai
China Employment Type: Full-Time
About the Role seeking a Product Owner to own and evolve core hotel business systems across global properties.
You will act as the critical bridge between hotel operations, regional business stakeholders, and agile engineering teams, translating hospitality business needs into clear, prioritized product requirements.
This role drives the roadmap, backlog, and value delivery for systems that power daily hotel operations, guest experiences, and revenue performance.
Key Responsibilities
1. Product Vision & Roadmap - Define, communicate, and execute the product vision, strategy, and multi-year roadmap for hotel business systems, aligned with global business goals, guest experience priorities, and operational efficiency targets. - Collaborate with hotel operations leaders, regional directors, finance, revenue management, and IT stakeholders to align on OKRs, resolve conflicts, and ensure roadmap transparency. - Continuously evaluate market trends, emerging hospitality tech (e.g., cloud PMS, contactless services), and competitor offerings to drive product innovation, working with engineering team.
2. Backlog & Requirements Management - Own, groom, and prioritize the product backlog (epics, features, user stories, bugs) based on business value, guest impact, technical feasibility, etc. - Translate complex hotel business needs into clear user stories, acceptance criteria, use cases, and workflow diagrams for engineering teams. - Maintain backlog hygiene: remove obsolete items, refine estimates, and align sprint priorities with team capacity.
3. Agile Delivery & Cross-Functional Leadership - Lead core agile ceremonies: sprint planning, backlog refinement, daily standups, sprint review, and retrospective; ensure alignment between business expectations and technical execution. - Partner closely with engineering, UX/UI, QA, DevOps, and third-party vendors (e.g., Opera, Oracle) to deliver high-quality, scalable system increments on time. - Validate user acceptance testing (UAT), sign off on production releases, and coordinate post-launch support for critical business systems. - Manage dependencies across global teams, regional markets, and interconnected systems (e.g., PMS ? CRM ? Loyalty ? Finance).
4. Stakeholder Management & Guest Advocacy - Serve as the primary business contact for hotel operations, regional leadership, and corporate stakeholders; communicate roadmap progress, risks, and mitigation plans clearly. - Gather feedback from hotel staff (front desk, management, back office) and guests; analyze system usage data, support tickets, and operational pain points to drive data-driven prioritization. - Champion guest-centric design and operational efficiency in all product decisions; balance short-term fixes with long-term strategic enhancements.
5. Compliance & Quality Assurance - Ensure all system changes comply with global security, data privacy (GDPR, CCPA), and brand standards. - Collaborate with the QA team to define test scenarios, validate system integrations, and resolve defects in a timely manner. Required Qualifications Education - Bachelor's degree in Computer Science, Information Systems, Business Administration, Hospitality Management, or a related field; or equivalent professional experience.
Professional Experience
- 5+ years of progressive experience as a Product Owner/Product Manager delivering enterprise software, preferably in the hospitality, hotel, or travel industry.
- Proven track record managing hotel business systems (PMS, POS, CRM, loyalty, back-office) or similar property management platforms.
- Deep hands-on experience with Agile/Scrum methodologies and tools (Jira, Confluence, Trello);.
- Strong understanding of system integrations, APIs, cloud platforms (AWS/AliCloud), and enterprise software delivery lifecycles.
- Excellent stakeholder management skills with the ability to influence and align cross-functional, global teams at all levels.
Technical & Soft Skills
- Exceptional written and verbal English communication skills; fluent Mandarin is required for this role.
- Ability to translate complex business requirements into technical specifications and user stories with precise acceptance criteria.
- Strong analytical, problem-solving, and prioritization skills; comfortable working in ambiguous, fast-paced environments with competing priorities.
- Guest-obsessed mindset with a focus on operational efficiency and user experience.
- Proficient in Microsoft Office, Jira, Confluence, and product analytics/BI tools (e.g., Tableau, Power BI). Preferred Qualifications
- CSPO (Certified Scrum Product Owner) or equivalent Agile certification.
-Direct experience with Opera Cloud, Oracle EPM/PPM solutions.
- Experience working in global, matrixed organizations with remote and cross-regional teams.
- Knowledge of hospitality industry standards (e.g., PCI DSS, data privacy regulations, hotel operational workflows). not a must but a plus: certified PO (CPO, CSPO, PSPO)
提及的技能
In a changing and evolving world, challenges are ever more unique and complex. Nagarro (Frankfurt: NA9) helps to transform, adapt, and build new ways into the future through a forward thinking, agile and caring mindset. We excel at digital product engineering and deliver on our promise of thinking breakthroughs. Today, we are 8,400+ experts across 26 countries, forming a Nation of Nagarrians, ready to help our customers succeed. To be one of us is to embrace challenge, embody intelligence, and move quickly. It means you see technology as a means, but the end is always making an impact in our clients' most pressing challenges. We want you to feel empowered, be free to embrace your inner-entrepreneur, and drive to deliver solutions that you are proud of. This is what CARING is all about. We are shaping the company of tomorrow Challenging projects We create the solutions of tomorrow and are always thinking breakthroughs. Does this sound like you? Giving Back Our culture goes beyond work and we actively embrace the challenge of making the world a better place. Flat hierarchy We empower our colleagues to be brave, creative, entrepreneurial, agile and responsible. Education The world and technology are constantly evolving, we help you stay ahead of the curve. We want you to always learn and grow with us. Fun@Work We know that happy employees are healthier, more creative, and efficient. Having fun improves communication and collaboration. Fun is not a word we frown at, we enable it. Work-life Live to work or work to live? We do not ask you to decide. Yes, your work-life balance matters to us. More than a job, be a part of something bigger, and have fun doing it. Caring is at the heart of who we are, it makes us better colleagues, drives us to want excellence and connects us to Nagarro, transforms us into what we call a Nation of Nagarrians. The only certain thing is your starting point, the rest of the journey we build together. Caring for us means giving you the tools to succeed, the means to always learn more and the freedom to live your life without being worried about that appointment you have in the middle of the day. You are not an employee, you are our colleague and the journey starts here.
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