Branch Manager| Viluppuram
content_copy2 बार और प्रकाशित
पद का विवरण
To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.
- Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
- Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
- Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
- Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
- Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
- Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
- Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
- Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
- Monitor performance against business targets and implement action plans to achieve branch objectives.
- Drive succession planning, employee engagement, and capability development initiatives within the branch.
Experience Range: 6 to 12 Years (incl. team leadership)
Qualifications
Graduate
MBA (preferred)
उल्लिखित कौशल
We are CSB Bank Limited, a financial institution with a rich legacy and a forward-looking vision. Established in 1920 as The Catholic Syrian Bank Limited, we have the distinction of being the oldest private sector bank in Kerala, India. Over the past century, we have evolved from a modest regional entity into a dynamic, full-service bank with a pan-India presence. Our journey has been defined by our ability to adapt to the changing economic landscape while remaining true to our core values of integrity, trust, and customer-centricity. We are currently driving a massive transformation under our 'SBS 2030' (Sustain, Build, Scale) strategy, aiming to become a leading mid-sized bank in the country. We are passionate about leveraging technology to enhance the banking experience for our customers. We have recently overhauled our entire technology stack, migrating to the state-of-the-art Oracle Flexcube core banking solution and implementing the Oracle Banking Digital Experience (OBDX) to offer seamless digital services. Our commitment to innovation is further demonstrated by our adoption of AI-enabled platforms like VideoCX for video banking and KYC. We serve a diverse clientele, ranging from retail customers and SMEs to large corporates and NRIs, offering a comprehensive suite of products including gold loans, home loans, and wealth management services. At CSB Bank, we believe in empowering our employees and communities, fostering a culture of performance and pride as we build a new-age bank for the future.
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