100% Remote Call Center Agent - COVID-19

NTT DATA Services - Frankfort, KY

Req ID: 91643


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a 100% Remote Call Center Agent - COVID-19 to join our team in Frankfort, Kentucky (US-KY), United States (US).


NTT DATA has multiple remote Call Center Agent positions open and it is 100% remote. This is a short-term position (2 months), full-time (40 hours/week) position. COVID-19 has put a tremendous burden on the one of our client's call centers. We need individuals to answer phones for them remotely to assist with calls during this pandemic.

Basic Qualifications:

1+ years of customer service experience


The following criteria applies:

  • Employees must provide their own computers
  • Employees must have their own internet connection
  • Start Date is immediate
  • Work will be 8 hours per day and 5 days per week (Shift between 7 AM – 7 PM EST)
  • Performance will be evaluated based on the number of reported contact available via Amazon Connect
  • The ideal candidate will have had call center experience and worked with call center tools like Amazon Connect
  • No phone is necessary, calls will come through the computer
    • There will be online training for approximately and hour plus documentation such as FAQs to assist with the script

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

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