Appointment Scheduler

University Physicians' Association, Inc. - Knoxville, TN+1 location

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  • Not provided by employer
  • $32.5K - $41.1K a year is Indeed's estimated salary for this role in Knoxville, TN..css-11vwnmi{box-sizing:border-box;margin:0;min-width:0;margin-left:0.5rem;height:16px;position:relative;top:-4px;border:0;background:transparent;padding:0;vertical-align:middle;}.css-11vwnmi:focus{outline:auto;} .css-1nhvvuv{width:1.25rem;height:1.25rem;color:inherit;}
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Job Type

Full-time

Description

Fast paced high-risk OB office located on the campus of UT Medical Center is currently looking for a full-time Appointment Scheduler.
RESPONSIBLE AND ACCOUNTABLE FOR:
  • Scheduling of new and established patient appointments for multiple locations
  • Knowledge of specific insurance requirements
  • Complete information in the computer including patient demographics and detailed insurance data
  • Completing tasks timely, completely and correctly
  • Documents appropriate information in scheduling program
  • This position requires the employee to make every effort to remain a flexible, cooperative and supportive member of the staff; act as a liaison between other departments within the office; and maintain friendly open lines of communication
  • Performs all duties in an independent manner with minimal direction and supervision
  • Recognizes and performs duties which need to be performed, although not directly assigned
  • Present a friendly and positive attitude when answering phones
  • Forwarding of calls to appropriate team members/departments

DUTIES AND TASKS INCLUDE BUT ARE NOT LIMITED TO:
  • Keeps all patient information, practice information and staff information confidential
  • Performs routine work under general supervision
  • Follows established procedures, referring all new or unusual questions/concerns
  • Acts as patient advocate, ensuring a setting that protects the rights of the patient, in compliance with HIPAA, and provides an atmosphere that does not compromise the patient’s physical or mental well-being, safety or dignity
  • Maintains knowledge of, and complies with, established policies and procedures
Full benefit package available, including PTO, Medical, Dental, Vision, STD, LTD, Life Insurance, 401k, and more!

Requirements

  • Previous medical office experience including appointment scheduling and operation of multi-line telephone system
  • Good reading comprehension and ability to clearly communicate with patients and other facilities
  • Able to deal compassionately, professionally, and courteously with patients, their families, physicians and fellow staff
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