Business Program Manager

Microsoft - Fort Lauderdale, FL

Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more!

The BPM is vital to improving the way we do business by being the essential tie between CSEO and the field community. BPM’s are tasked with ensuring an excellent field user experience by understanding customer service, technical support and consulting services scenarios, process and motivations and building relationships with primary Field stakeholders (e.g. Subsidiary Leads, HR and Finance leads, Sales Managers, VLM’s Consultants and other field service delivery roles). The primary objectives for this role are to advocate for field priorities, identify / validate solution requirements and design, drive readiness and deployment to ultimately influence adoption and satisfaction of CSEO global solutions in partnership with their corporate business and other CSEO partners. The net result of the role is to influence, deploy and drive adoption of solutions to enable an excellent end user experience.

Responsibilities

The BPM role is responsible for working with Corporate and Field stakeholders, across all phases of software development lifecycle to influence, deploy, and drive adoption effective engineering global solutions in the Field. This includes identifying, assessing and prioritizing field needs, processes, requirement, design then driving deployment and adoption activities such as planning, change management, readiness, UAT and post implementation management of success measurement, field change requests and escalations.

The BPM drives these activities by being a field single point of contact for business capability leads and Engineering solutions. The role works closely with various Corporate CSE&O solution management teams, Corporate Businesses, and other User Experience engineering platforms, business relationship, infrastructure, data, operations and business excellence management teams.

This role will work closely with field Subsidiary leaders, Sales Excellence Managers, HR, Finance, Volume Licensing Managers, Licensing Sales Specialists, and other various service delivery stakeholders across multiple countries and time zones. Additionally, the BPM will also represent the End User Services Engineering solution management team on particular global solutions working directly with key points of contact within Corporate CSE&O engineering, UX design and solution management.

The role will also involve flexing to support other functional in areas (such as sales, marketing, licensing, reporting, field operations, etc.) in a BPM capacity should the need arise to scale delivery on a priority program.

Qualifications

  • 6+ years of solution, project, process, and/or change management with proven track record of successful delivery in support of sales functions and marketing as well as finance field communities.
  • 5+ years’ experience in the IT or software industry or in business/IT consulting services.
  • Previous experience with any of the following: Sales, Marketing, Inside Sales, Licensing, Finance, Incentive Compensation Processes, Models and Systems desired
  • Change Management Experience
  • Have the ability to support work across multiple time zones.
  • Minimum BS/BA degree in Information Systems, related field OR equivalent business experience;
  • Demonstrated verbal and written communication skills and solid interpersonal skills.
  • Proven self-starter with a track record of successful entrepreneurial/individual contributor.
  • Ability to influence and communicate at senior levels.
  • Seasoned cross-group collaboration skills.
  • Accomplished acumen in service delivery structures, approaches, and processes.
  • Business process design methodology and implementation.
  • Willingness to travel at least once a quarter
  • #CSEO#EUSEJOBS

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

    Benefits and Perks

    • Industry leading healthcare
    • Savings and investments
    • Giving programs
    • Educational resources
    • Maternity and paternity leave
    • Opportunities to network and connect
    • Discounts on products and services
    • Generous time away
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