Call Center Representative

Manpower - Otay, CA

Temp to hire opportunity
8am-5pm Mon-Fri
Location: Otay Mesa, Ca

Manpower is assisting an outstanding client who is seeking excellent Customer Service professionals. The Customer Service Representatives (CSR) provide telephone, in-person, and email support to users. The Call Center receives an average of 17,500 calls per month.

Provide prompt, courteous, and helpful assistance to customers that results in a lasting positive impression.
Educate and inform customers about promotional offers; actively market FasTrak transponder accounts and distribute information to interested customers.
Respond to a broad range of inquiries from customers related to payment of tolls, pre-paid FasTrak accounts, and general questions about the toll road and the express lanes; most customer interaction is by telephone, as well as in person, via email or mail.
Contact and provide information to customers about toll amounts due; educate customers about payment options; prepare collection notices for overdue account balances; diffuse difficult customer situations and facilitate account resolution.
Review trips made by account holders to determine monthly toll charges; prepare billing statements; process customer transactions including payments made by credit card, personal check, or cash.
Maintain accurate account information and records of customer communications using a Customer Relationship Management (CRM) software; maintain the confidentially and integrity of customer data.
Assemble welcome kit and account materials; refurbish and test transponders.

Candidates should possess a high school diploma, or equivalent, and two years of recent experience in a customer service environment. Key qualifications for these positions include: Experience working in a high-volume, professional call center environment, answering inbound and conducting outbound customer service calls. Demonstrated knowledge of effective customer service techniques; experience diffusing and resolving difficult or hostile customer interactions is desirable. Experience maintaining customer account records in an electronic database; experience researching account information and providing accurate responses to customer questions; ability to explain information clearly and concisely. Experience processing account payments, including credit card and cash transactions; ability to perform mathematical calculations. Experience performing data entry tasks with a high degree of speed and accuracy. Knowledge of telephone etiquette; excellent verbal and written communication skills including appropriate use of the English language; ability to write emails and draft routine correspondence;
Spanish language skills are desirable.

Demonstrated computer software proficiency using the Microsoft Office Suite, and conducting Internet research; experience with call center/CRM software applications is desirable.
Candidates must pass a pre-employment criminal background check; periodic background checks will be a condition of ongoing employment. The selected candidates also can anticipate a driving record check upon hire, and approximately annually thereafter.

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]