Consumer Access Manager

Consumer Access Manager - Texas Health Mansfield- operated as joint venture between Texas Health Resources and AdventHealth

Location:

2300 Lone Star Road; Mansfield, TX

Top Reasons to Work at Texas Health Mansfield; Mansfield, TX

Join a family of caregivers focused on whole-person health and committed to making communities healthier.

Provide wholistic care for patients that extends to the spiritual level by praying with patients and families. Chaplains are available to meet with patients, families and team members 24 hours a day, 7 days a week to provide spiritual support.

Help develop a brand new $150 million community hospital and medical office building that will provide services such as Medical/Surgical, ICU, Womenâ™s Services, General Surgery, Orthopedics, Interventional Cardiology and Gastroenterology.

Grow in your career with AdventHealth, named in 2018 by Beckerâ™s Hospital Review as one of the âœ150 Top Places to Work in Healthcareâ. AdventHealth has partnered with Texas Health Resources, named in 2019 as one of Fortuneâ™s 100 Best Companies to Work For, to build Texas Health Mansfield, which is creating new opportunities for employment and professional growth.

Thrive in the Mansfield community, ranked by CNN/Money Magazine as #17 for âœBest Places to Liveâ. Mansfield is one of the fastest growing areas of North Texas, projected to reach more than 250,000 residents by 2023. Future job growth over the next ten years is predicted to be 41%, higher than the national average of 33.5%. Mansfield has top-rated schools, over 900 acres of parkland, quality housing, a historic downtown area, recreational opportunities for all ages, and a growing business community.

Work Hours/Shift:

Full Time

You Will Be Responsible For:

Responsible for outcomes in assigned areas

Maintains open communication and partners with clinical, financial, and administrative partners Focuses on process improvement strategies with special attentions to KPI metrics

Reviews reports, as available, and communicates outcomes to team and leadership in a timely manner providing accurate statistical records and reports

Assists in the development and monitoring of KPIs and facilities communication of KPIs as requested

Adheres to labor and budget guidelines; monitors time and attendance of team according to policy

Trains and evaluates team members

Coordinates and sets up schedules for team member training and education session

Monitors departmentâ™s work for accuracy and workflow

Identifies own learning needs and seeks opportunity for growth

Keeps up with assigned workload and seeks assistance when necessary

Initiates and assumes responsibility for new tasks independently as appropriate and as delegated by direct, local, and/or corporate leadership

Mentors team members; ensures performance is reviewed according to policy

Maintains rapport with ancillary departments

Works with Talent Acquisition for staffing needs

Ensures team members are oriented to the department at time of hire

Addresses progressive counseling according to policy

Performs other duties as assigned

This position is responsible for the management of the supervisor positions within Patient Access. This includes the scheduling, staffing, coaching, and mentoring of the supervisors that report to this position as well as the oversight through those supervisors of the Patient Access team.

What will you need:

• Bachelorâ™s degree of Business Administration or related field OR four years of healthcare revenue cycle experience and two years of supervisory experience

• Masterâ™s degree in Health Services Administration, Business Administrations, or related field preferred

• National Association of Healthcare Access Management (NAHAM) Member preferred

• Certified Healthcare Access Manager (CHAM) preferred

Job Summary:

Plans, develops, organizes, directs, and manages all areas as assigned. Maintains communication and acts as a liaison between their department, clinical, and administrative partners. Ensures open communication and collaboration toward common goals. Creates and sustains a positive, productive, and collaborative work environment.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.