Customer Care Representative

Now hiring for Customer Care Agents & Bilingual Customer Care Agents! Grow with the company that invests in you!
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CLASS STARTS SEPTEMBER 7*TH, 2022 - Competitive pay starting at $16.50/hr. for night shift (Grow your take home pay easily with monthly incentive opportunities!)

Customer Care Agents at CAPITAL Services provide caring and helpful customer connections over-the-phone. Our culture is upbeat, fast-paced, and energetic. We provide new team members with 3-weeks of paid training in a classroom setting and practice on the phones with our tenured pros. Here at CAPITAL, what sets our customer service apart is our servant leadership attitude, empathizing and identifying solutions to ensure our customers’ success. We focus on your professional growth, rewarding your achievements, and providing incentive pay. Be the best you can be and rewards will follow. Plus, CAPITAL (full-time and part-time) employees earn 3 weeks of paid vacation, 11 paid holidays, paid sick leave & paid floating holidays.

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Do these qualities sound like you? Our Customer Care Agents are best described as: *

• Creative problem solvers
• Understanding, caring and relatable (“people-people”)
• Very organized while taking quality account notes or managing multiple tasks
• Smooth, efficient, and confident communicators – the voice of our company
• Calm under pressure, able to adapt and be resilient
• Friendly competitors always looking to meet or beat their goals
• Great at memorizing processes after time
• Naturally optimistic with a positive attitude
• Reliable with a team-focused outlook
• Committed to the success of our customers and the business alike

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What’s in it for you at CAPITAL Services: *

• Secure and steady work with opportunities to grow your role how you want
• An understanding of flexible schedules that allow you to go home early if call volume is low on a given day
• The right tools and hands-on training with experienced team members to be successful
• Very competitive benefits package including health insurance, dental, vision, 401K, tuition reimbursement, and vacation time
• The little things that make a difference: company outings (both on and off-site), LOTS of food, ongoing games and contests to win awesome prizes, and extra monetary bonuses throughout the year
• A family-owned company that invests in you!

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Differential Pay for ALL shift hours: *

• Evening Shift – 10% (included in starting wage of $16.50/hr. for night shift)
• Split Shift – 15%
• Bilingual Skills – additional 15%

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Schedule Options: *

• Full time shifts between the hours of 10:30am to 9:00pm, Mon – Fri
• Part time shifts between the hours of 5:00pm to 9:00pm, Mon – Fri
• Rotating weekends

Follow the link below to find out what it’s like to be a Customer Care Representative at CAPITAL Services.

Video: What it's like to be a Customer Care Representative at CAPITAL Services

To apply, please click on the apply button below or above and use the navigational buttons to complete the application process.

Job Type: Full-time

Pay: $16.50 per hour